SANJEEV SHAKYA
Philadelphia,PA
Summary
A highly motivated and detail-oriented professional with an MBA in Human Resource Management and extensive experience in hospitality and catering. Eager to apply skills in HR principles, communication, and organizational efficiency to contribute to a dynamic workplace.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work History
Front Desk Agent
Travelodge By Wyndham
10.2020 - 01.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
MBA - Human Resource Management
Lincoln University
Bachelor of Science - Hospitality and Catering Management
Sikkim Manipal University
Intermediate - Hotel Management/Accounting
Kathmandu Community College
High School Level - undefined
Shree Mahankal Secondary School
Skills
Proficient in Microsoft Office Suite
Strong understanding of human resource principles and practices
Excellent communication skills
Excellent interpersonal skills
Ability to multitask
Ability to prioritize
Ability to work effectively in a fast-paced environment
Detail-oriented
Focus on accuracy
Focus on efficiency
Customer service
Front office support
Guest relations
Microsoft office
Team building
Time management
Reservations
Registration processing
Documentation
Listening skills
Transaction processing
Guest services
Hospitality services
Guest accommodations
Administrative skills
Reservation systems
Front desk management
Timeline
Front Desk Agent
Travelodge By Wyndham
10.2020 - 01.2023
Bachelor of Science - Hospitality and Catering Management
Sikkim Manipal University
Intermediate - Hotel Management/Accounting
Kathmandu Community College
High School Level - undefined
Shree Mahankal Secondary School
MBA - Human Resource Management
Lincoln University