SANJEEV SHAKYA
Philadelphia,PA
Summary
A highly motivated and detail-oriented professional with an MBA in Human Resource Management and extensive experience in hospitality and catering. Eager to apply skills in HR principles, communication, and organizational efficiency to contribute to a dynamic workplace.
Overview
2
2
years of professional experience
2012
2012
years of post-secondary education
Work History
Front Desk Agent
Travelodge By Wyndham
10.2020 - 01.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Answered multi-line phone system and enthusiastically greeted callers.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained clean and organized front desk areas to uphold polished company image.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
MBA - Human Resource Management
Lincoln University
Bachelor of Science - Hospitality and Catering Management
Sikkim Manipal University
Intermediate - Hotel Management/Accounting
Kathmandu Community College
High School Level - undefined
Shree Mahankal Secondary School
Skills
Proficient in Microsoft Office Suite
Timeline
Front Desk Agent
Travelodge By Wyndham
10.2020 - 01.2023
Bachelor of Science - Hospitality and Catering Management
Sikkim Manipal University
Intermediate - Hotel Management/Accounting
Kathmandu Community College
High School Level - undefined
Shree Mahankal Secondary School
MBA - Human Resource Management
Lincoln University
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