Sanjeshni Prakash

My primarily role as a customer service agent at Funko is to interact with customers via email to address their concerns, answer their questions and assist them with their needs regarding Funko products.

Some of the great skills I achieved as a customer service agent are:

- problem solving skills

-clear communication

-friendly attitude

-Empathy

-strong time management

I got married at the end of 2016 and migrated to USA. Soon after that we had a child who was later diagnosed with Autism Spectrum Disorder. My second child born in 2019 was also diagnosed with Autism, most of my time was spent in ABA, Speech and Occupational therapies with my kids.

I had no immediate family members to look after my kids therefore I had to stay homer for almost 5 years to take care of my kids, take them for therapies, special education and social skills groups. Both of my kids started full time special education school since September 2023 and that's when I got back to full time work.

As an Accounts Administrator at Vomo Island resort, I was responsible for Accounts Payable and Accounts Receivable reconciliations. Some of the daily work involved for Accounts Payable was:

- validate invoices with purchase orders

- invoice entry in Quickbooks software

- reconcile invoices with the vendor statements

-Write vendor checks and apply payments in Quickbooks.

-Prepare telegraphic transfer payments, Bank checks and Petty cash reconciliation.

-Prepare Bank reconciliation

Some of the daily work involved for Accounts Receivable was:

- generate customer statement/invoices from Quickbooks and mail/email it to the debtors.

-Follow up on monthly payments, resolve any disputes and issue receipts when the payment is received.

-Enter receipts/direct deposits/credit card payments in Quickbooks and apply payments for Bank reconciliation.

Moreover, I have a good knowledge of Microsoft Word and Microsoft Excel.