Sanjida Akhter
Bronx,USA
Summary
Motivated Teacher Assistant candidate aiming to enhance classroom instruction and foster student engagement within the NYC Department of Education. Recently passed the Teacher Assistant exam and completed necessary training, bringing a strong background in customer service and project management to create a positive learning environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelancer | Virtual Assistant, Admin Assistant
Fiverr Inc.
New York, New York
06.2021 - Current
- Managed client communications and budget allocations, ensuring projects remained on track and within budget.
- Delivered high-quality results across multiple projects, contributing to client satisfaction and repeat business.
- Provided administrative support, including email management and task scheduling.
- Conducted online research to ensure data accuracy and reliability within CRM systems.
Customer Service Representative
McDonald's
London, England
10.2017 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Facilitated customer orders and inquiries through POS system to enhance shopping experience.
- Managed administrative tasks including filing, database updates, and report generation to maintain organized records.
Software QA Engineer Intern
Workspace Infotech Limited
Dhaka, Bangladesh
01.2017 - 05.2017
- Executed manual and automated testing to validate software functionality and performance.
- Documented and tracked bugs while performing regression tests to maintain software quality.
- Contributed to creation of test plans and development of test cases to ensure comprehensive coverage.
Education
Postgraduate Certificate - Big Data Science
Queen Mary University of London
London, England07-2019
Bachelor of Science - Computer Science and Engineering
American International University-Bangladesh
Dhaka, Bangladesh06-2017
Skills
- Attention to detail and accuracy
- Analytical and problem-solving skills
- Quick learner of technologies
- Team-oriented and organized under pressure
Certification
- ATAS (Assessment of Teaching Assistant Skills) Exam (Passed) and Teaching Assistant (TA) Certification, In Progress (NYSED)
Work Eligibility
Eligible to work in the United States
Interest
Strong interest in supporting diverse and multilingual student populations
Languages
- English, Fluent
- Bengali, Native
- Hindi, Conversational Understanding
- Urdu, Conversational Understanding
Training
- Child Abuse Identification and Reporting, NYSED Approved
- School Violence Prevention and Intervention, SAVE
- Dignity for All Students Act (DASA) Training
Availability
Available for full-time positions
Clearance - Status
Fingerprinting completed and background clearance processed through NYSED-approved system
Timeline
Freelancer | Virtual Assistant, Admin Assistant
Fiverr Inc.
06.2021 - Current
Customer Service Representative
McDonald's
10.2017 - 06.2019
Software QA Engineer Intern
Workspace Infotech Limited
01.2017 - 05.2017
Postgraduate Certificate - Big Data Science
Queen Mary University of London
Bachelor of Science - Computer Science and Engineering
American International University-Bangladesh