Sanjida Begum

Optician Responsibilities:

• Conducted precise measurements for fitting eyewear, ensuring patients received customized solutions for optimal vision correction

• Provided expert guidance to patients in selecting eyewear that matched their lifestyle, visual needs, and aesthetic preferences

• Managed the verification, coding, and processing of insurance claims to ensure accurate billing and reduce claim rejections

• Oversaw patient invoicing and payment tracking, maintaining accuracy and efficiency in the billing process and boosting revenue collection

• Maintained strict adherence to HIPAA regulations by accurately handling and coding patient records, ensuring data security and confidentiality

• Assisted with patient billing inquiries and resolved discrepancies, improving the overall billing workflow and patient satisfaction

• Trained and educated patients on the care and use of their eye wear, enhancing user experience and satisfaction

• Assisted with in-office repairs and adjustments, ensuring immediate solutions to patient issues and fostering trust and loyalty

Social Media Marketing Responsibilities:

• Developed and implemented comprehensive social media strategies to enhance brand visibility and engagement

• Created and curated visually appealing and informative content showcasing products, promotions, and patient success stories, resulting in a significant increase in online engagement

• Analyzed key performance metrics to optimize campaign effectiveness, leading to a [specific % or metric] boost in online traffic and sales inquiries

• Engaged with the community through prompt responses to inquiries and comments, building an active and loyal online following

• Collaborated with the marketing team to align social media efforts with overall brand messaging and marketing initiatives.

• Leveraged market trends and competitor analysis to introduce new marketing ideas and campaigns that increased brand recognition

• Supported promotional efforts that integrated online billing systems, facilitating smoother customer transactions and payment processes

• Contributed to a 20% increase in eyeglass and contact lens sales by implementing personalized product recommendations based on patients' needs and preferences
• Reduced order processing time through efficiency in verifying, notifying, and dispensing orders and submitting vision insurance claims
• Leveraged technical knowledge to troubleshoot and repair eye wear, ensuring optimal vision correction
• Received consistent positive feedback from patients, with a satisfaction rating of 99%, reflecting outstanding customer service and communication skills

• Enabled a high patient satisfaction rating by providing exceptional service, understanding patient needs, and offering tailored eye wear solutions
• Attained a 100% accuracy rate in verifying insurance eligibility for patients, minimizing billing errors and ensuring a smooth payment process
• Utilized in-depth product knowledge to guide patients through the eye wear selection process, resulting in a 20% increase in average transaction value
• Maximized patient flow through efficient office organization, tracking, and communication with associates and patients
• Showcased attention to detail in creating, updating, and removing information from patient records, maintaining HIPPA compliance and improving data accuracy

• Achieved a 98% customer satisfaction rate by swiftly identifying and resolving account issues, ensuring minimal disruptions to service
• Successfully facilitated the opening of 100+ new lines, providing customers with tailored package deals that met their specific needs
• Enhanced overall account efficiency via comprehensive account management, forecasting, funnel management, sales support, and problem resolution for clients
• Increased upsell opportunities and improved customer satisfaction by demonstrating products to customers and accurately explaining details and care of merchandise