SANJIT CHAND

• Provided technical support for software applications, ensuring high levels of customer satisfaction and issue resolution.
• Diagnosed and resolved complex technical issues across multiple platforms, enhancing system performance and reliability.
• Collaborated with cross-functional teams to develop troubleshooting guides, improving response time for common user inquiries.
• Led training sessions for new hires on support protocols and tools, fostering a knowledgeable team environment.
• Streamlined ticketing processes using CRM software, resulting in improved efficiency in issue tracking and resolution.
• Mentored junior engineers on best practices in customer service and technical problem-solving techniques.
• Conducted root cause analysis of recurring issues, implementing solutions that reduced future incidents by 30%.
• Developed comprehensive documentation for technical procedures, facilitating knowledge sharing across the support team.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Performed root cause analysis of reported issues to enact corrections.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
• Documented faults and bugs for referral to development staff for use in updates.
• Met with team personnel to share details of discovered issues and recurrent custom complaints.
• Delivered Tier-3 support and SME input to internal and external customers.
• Earned recognition from management for consistently delivering exceptional service quality.
• Consistently met or exceeded performance metrics, contributing to overall team success.
• Empowered users by conducting workshops on best practices for software and hardware maintenance.
• Implemented remote support system, enabling efficient troubleshooting without need for onsite visits.
• Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
• Initiated feedback loop with customers to better understand recurring issues and address them proactively.
• Enhanced user experience by resolving complex software issues swiftly.
• Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
• Contributed to product development meetings, providing insights from customer feedback to guide future enhancements.
• Led training sessions for new staff to ensure high-quality technical support standards across team.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.

Supported Oracle Virtual Networking and engineered systems using Infiniband switches.
● Maintained technical expertise across Oracle products via training and daily support.
● Collaborated with engineering to analyze incidents and wrote knowledge base articles.
● Acted as Product Responsible Engineer for Infiniband Switch. Led global support for Oracle Fabric Interconnect F1-15 and F2-12.

• Operated and maintained artillery systems to ensure optimal performance during training and combat operations.
• Conducted pre-fire checks and safety inspections to uphold operational readiness standards.
• Collaborated with team members to execute precise targeting and firing procedures in various environments.
• Trained new personnel on equipment handling, safety protocols, and mission execution strategies.
• Operated self-propelled howitzers and ammunition trucks safely.
• Determined elevation and grid azimuths with maps and map overlays.
• Developed expertise in multiple weapon systems including howitzers, mortars, rockets launchers contributing towards an increased operational flexibility for the unit.
• Communicated over wire and radio and identified strategic target locations.
• Deployed and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
• Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.