Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanjna Manjunath

Hendersonville,TN

Summary

Results-driven Supply Chain professional with over 4 years of success in business analysis, program management, and operations leadership. Adept at applying data-driven strategies to optimize logistics networks, reduce costs, and increase service quality across global supply chain systems. MBA in Supply Chain, Operations, and Logistics Management. Demonstrated impact includes 25% reduction in logistics costs, 30% improvement in forecast accuracy, and leadership of cross-functional initiatives aligning with Amazon's scale and complexity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager

Nordstrom ECFC
Elizabethtown, USA
06.2024 - Current
  • Led a 20-member team and drove a 15% increase in fulfillment accuracy by implementing lean methodologies.
  • Interviewed over 200 candidates to staff a three-shift fulfillment operation, supporting capacity needs for peak.
  • Directed cost-saving initiatives leading to a 10% reduction in operational overhead within 3 months and achieved consistent 95%+ compliance with safety and performance
  • Implemented continuous improvement projects, increasing dock-to-stock time efficiency, reducing late inducts, and minimizing mis-sorts, leading to direct customer satisfaction.
  • Awarded "safety hero of the year" in fiscal year 2024 for ensuring that team is in alignment with safety practices.

Interim Recruiting Coordinator

Nordstrom
Remote
02.2024 - 06.2024
  • Scheduled and coordinated 100+ weekly interviews across multiple locations, achieving 99% SLA adherence and early closure of requisitions.
  • Supported hiring for critical Peak Season ramp-ups, improving candidate pipeline flow by 22%.
  • Streamlined Workday and Excel scheduling processes, reducing time-to-schedule by 35%

Graduate Assistant

Indiana University of Pennsylvania
Indiana, USA
08.2023 - 12.2023
  • Conducted in-depth research, literature reviews, and data analysis to support faculty research projects.
  • Managed administrative tasks, such as organizing schedules, coordinating meetings, and handling communication between faculty and students.
  • Conducted quantitative research contributing to academic publications.

Store Manager of Operations

Reliance Retail
Bangalore, India
05.2021 - 07.2023
  • Directed daily operations for a high-volume retail store generating over $5M+ in annual revenue, ensuring compliance with H&M's global operational standards and policies.
  • Led a cross-functional team of 25+ employees, including 4 department supervisors, focusing on operational excellence, customer experience, and sales performance.
  • Improved stockroom efficiency by 30% through process redesign and implementation of best practices in inventory flow, replenishment, and product placement.
  • Maintained 98% inventory accuracy by conducting regular cycle counts, managing shrinkage, and enhancing loss prevention protocols.
  • Achieved 95% on internal operational audits, reflecting adherence to company standards in cash handling, safety, and store maintenance.

Retail Supervisor

Fabindia
Bangalore, India
01.2020 - 05.2021
  • Led a team of 10-12 associates, managing rosters, assigning daily targets, and providing on-the-spot coaching to improve selling techniques and service quality.
  • Monitored inventory levels and supported replenishment, ensuring stock availability above 92% across top-selling SKUs.
  • Drove loyalty program sign-ups, increasing new membership enrollments by 30% Quarter-over-quarter through proactive customer engagement.
  • Recognized with 'Star Performer of the Year' award 3 times for exceeding sales KPIs and leading initiatives during festive campaigns.

Education

Master of Business Administration - Supply Chain, Operations and Logistics

Indiana University of Pennsylvania
Indiana, PA, USA
01.2024

Bachelor of Arts - Business Management

Hampi University
Hampi, Karnataka, India
01.2022

Skills

  • Inventory management
  • Sales forecasting
  • Staff training
  • Customer service
  • Process improvement
  • Team building
  • Performance management
  • Root-cause analysis
  • Operational budgeting
  • Recruiting and hiring
  • Financial operations management
  • Shift scheduling
  • Work Planning and Prioritization
  • Store opening and closing procedures
  • Merchandise planning
  • Shift checklists

Certification

  • Scrum Master Certified - International Scrum Institute
  • Lean Six Sigma White Belt - Management & Strategy Institute
  • Data, Data Everywhere - Google/Coursera
  • Project Management Essentials MSI
  • Agile Project Management with Jira - LinkedIn
  • Managing Projects with Microsoft 365 - LinkedIn

Timeline

Operations Manager

Nordstrom ECFC
06.2024 - Current

Interim Recruiting Coordinator

Nordstrom
02.2024 - 06.2024

Graduate Assistant

Indiana University of Pennsylvania
08.2023 - 12.2023

Store Manager of Operations

Reliance Retail
05.2021 - 07.2023

Retail Supervisor

Fabindia
01.2020 - 05.2021

Master of Business Administration - Supply Chain, Operations and Logistics

Indiana University of Pennsylvania

Bachelor of Arts - Business Management

Hampi University

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