Sanjog Thapa
MO
Summary
Personable and highly organized individual with knack for multitasking and problem-solving in fast-paced environments. Familiar with essential administrative duties including scheduling, data entry, and basic customer service. Committed to supporting team efficiency and ensuring smooth daily operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Assistant
Head Start Program
02.2024 - Current
- Executed administrative tasks to maintain accurate records, documentation, and data entry.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Monitor.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
Entry Level Software Developer
Softntek
10.2022 - 08.2023
- Customer Dashboard Application: worked on developing microservices, Restful APIs using spring boot framework
- Analysis of customer records, behaviors and so on
- Database design with SQL for customer dashboard notification system
- Built databases and table structures for web applications.
Customer Service Representative
Team Quest
01.2015 - 12.2015
- Assemble and analyze data from a variety of sources, such as Excel and databases
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Master of Science - Management Information Systems
Southern Illinois University Edwardsville
Edwardsville, IL12-2025
BBA - Computer And Information Sciences
Southern Illinois University Edwardsville
Edwardsville, Illinois08.2022
Associate of Science - Business Administration And Management
Saint Louis Community College Meramec
Meramec, Missouri12-2018
Skills
- Customer Relationship Management(SalesForce)
- Technical Support
- Database Design
- Big Data Integration
- SQL Databases
- JAVA
- R-Programming
- Tableau
- Smartsheet and MS Project
- Qualitative and quantitative analysis
- Cloud Computing Fundamentals
Leadershipandotherexperience
- G.S college sports club, Player, Representative, Librarian
- Lions Club, Treasury Management, Member, Advisor
- Tutoring to high level school students
Certification
- Cloud Practitioner Essentials AWS 2024
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Timeline
General Assistant
Head Start Program
02.2024 - Current
Entry Level Software Developer
Softntek
10.2022 - 08.2023
Customer Service Representative
Team Quest
01.2015 - 12.2015
Master of Science - Management Information Systems
Southern Illinois University Edwardsville
BBA - Computer And Information Sciences
Southern Illinois University Edwardsville
Associate of Science - Business Administration And Management
Saint Louis Community College Meramec
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