SanJuana Calderon
Pflugerville
Summary
Energetic material handler, experienced in warehouse operations with hands-on involvement in launching and supporting new projects. Recognized for reliability, strong work ethic, and the ability to learn quickly while maintaining accuracy, safety, and productivity. Ready to contribute to team success with a proactive attitude and commitment to operational excellence.
Overview
7
7
years of professional experience
Work History
Material Handler
Tesla
08.2022 - Current
- Conducted cycle counts and implemented inventory control measures to maintain accurate product level records.
- Analyzed production and shipping orders alongside requisitions to facilitate efficient item relocation and distribution.
- Engaged in attentive listening during team discussions to prioritize and execute essential tasks effectively.
- Provided hands on training, and support to team members during process change, and new project rollouts.
- Ensured storage areas remained organized and secure, contributing to the protection of company assets.
- Monitored inventory levels to identify shortages and maintain consistent stock availability.
- Oversaw daily warehouse operations with minimal supervision while maintaining accuracy and work flow efficiency.
- Leveraged MFS inventory and move functions to facilitate seamless completion of job tasks.
Ambassador
Amazon
12.2021 - 08.2022
- Trained new employees regarding warehouse procedures and standards.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Monitored staff performance and addressed issues, provided coaching to meet goals.
- Exercised good judgment and decision-making in escalated concerns. Resolved issues while acting as liaison between employees and management.
Account Support Specialist
LSO
12.2020 - 04.2022
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated over 50 order totals, updated accounts, and maintained detailed records for inventory.
Customer Service Representative
LogistiCare
06.2019 - 12.2020
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
- Problem Solving, Work flow optimization
- Inventory Management
- Leadership/Training
- Attention to detail
- Time Management
Timeline
Material Handler
Tesla
08.2022 - Current
Ambassador
Amazon
12.2021 - 08.2022
Account Support Specialist
LSO
12.2020 - 04.2022
Customer Service Representative
LogistiCare
06.2019 - 12.2020