San Juana Esquivel
Brownsville,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
9
9
years of professional experience
Work History
Manager
Whataburger
06.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma -
James Pace Early College High School
Brownsville, TX06.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Sales Techniques
- Policy Implementation
- Sales management
- Workforce Management
- Budget Control
- Attention to Detail
- Positive Attitude
- Problem-Solving
- Multitasking Abilities
- Team Development
- Organizational Skills
- Excellent Communication
- Hiring and Training
- Managing Operations and Efficiency
- Scheduling and Coordinating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Whataburger
06.2015 - Current
High School Diploma -
James Pace Early College High School
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