Hi, I’m
San Juanita Castillo
Weslaco,TX
Summary
As a customer service/management skilled individual, my primary objective is to support the functioning of business operations by leading and helping the staff find solutions to meet daily goals and objectives, coordinating operations, and ensuring we provide exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting and meeting goals, and monitoring performance.
I also would consider myself an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Experienced with order picking and packing in fast-paced environments. Utilizes attention to detail and effective communication to ensure accuracy and efficiency. Track record of maintaining high standards of safety and teamwork.
Overview
12
years of professional experience
Work History
SYSCO Food Services
Warehouse Order Selector
03.2026 - 04.2026
Job overview
- Operated pallet jacks and forklifts to transport products efficiently within warehouse environment.
- Selected and organized orders accurately to meet customer delivery timelines.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Collaborated with team members to optimize order selection processes and improve workflow efficiency.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Followed safety protocols consistently to minimize accidents and ensure compliance with regulations.
GameStop
Retail Keyholder/Assistant Store Manager
10.2024 - 02.2026
Job overview
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Assisted in training new team members on product knowledge and customer service standards.
- Implemented effective merchandising strategies to enhance product visibility and appeal.
- Processed transactions accurately using point-of-sale systems while maintaining cash handling protocols.
- Monitored inventory levels, conducting regular stock counts to prevent shortages or overages.
- Resolved customer inquiries and complaints professionally, fostering positive shopping experiences.
- Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
Allied Universal Security Services
Unarmed Security Officer
03.2020 - 06.2020
Job overview
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and emergency situations, ensuring swift resolution.
- Assisted in implementing security protocols and procedures to enhance safety measures.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Engaged with employees and visitors to foster a secure community environment.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
Strategic Security Corp.
Unarmed Security Officer
11.2019 - 03.2020
Job overview
- Collaborated with local law enforcement during incidents requiring additional support.
- Trained new team members on operational procedures and safety standards effectively.
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Managed visitor access control, verifying identification credentials and providing necessary clearance for entry.
- Worked with Federal Government Agents to provide a safe environment for the incoming/outgoing immigrants searching for refuge.
Celltech Mobility LLC. (AT&T)
Assistant Manager/Manager in Training
01.2019 - 12.2019
Job overview
- Led team in executing daily operational tasks, ensuring efficient service delivery and customer satisfaction.
- Trained new staff on company policies and procedures, enhancing team performance and cohesion.
- Monitored inventory levels using inventory management systems to optimize stock availability.
- Assisted in preparing reports on sales performance, providing insights for strategic decision-making.
- Evaluated employee performance, providing constructive feedback to enhance individual development and productivity.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Brock Group
Scaffold Builder Helper
03.2016 - 06.2016
Job overview
- Assisted in erecting and dismantling scaffolding structures following safety protocols.
- Collaborated with team members to ensure timely project completion and adherence to specifications.
- Operated hand tools and power equipment to support scaffold assembly and maintenance tasks.
- Conducted regular inspections of scaffolding components to identify wear or damage, enhancing safety standards.
- Supported senior scaffold builders by preparing materials and assisting with complex assembly processes.
- Maintained tools and equipment in good working condition.
- Contributed to a safe working environment by following OSHA regulations and company safety protocols consistently.
- Supported Scaffold Builders in erecting multiple types of scaffolds, adapting to diverse project requirements.
- Reduced potential hazards by identifying and promptly addressing issues during scaffold assembly.
Valero Corner Store
Assistant Manager/Manager in Training
09.2014 - 03.2016
Job overview
- Developed and implemented process improvements that increased workflow efficiency across departments.
- Collaborated with cross-functional teams to resolve customer issues, improving overall service quality.
- Conducted regular team meetings to communicate objectives and align efforts towards company goals.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Excel High SchoolWeslaco, TX
High School Diploma
01-2022
Skills
- Heavy lifting
- Order picking accuracy
- Pallet jack operation
- Warehouse safety procedures
- Barcode scanning
- Customer service
- Cash handling accuracy
- Employee training
- Sales proficiency
- Merchandise display
- Workplace safety
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Goal setting
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Maintaining order
- Situational awareness
- Emergency response coordination
- Store operations
Accomplishments
- Most Helpful - STVT CMA Program 2023
- Achieved 4.0 GPA- Most Helpful - STVT CMA Program 2023
- Achieved employee of the week by completing metric performance with accuracy and efficiency.
Certification
OSHA 30
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Order Selector
SYSCO Food Services
03.2026 - 04.2026
Retail Keyholder/Assistant Store Manager
GameStop
10.2024 - 02.2026
Unarmed Security Officer
Allied Universal Security Services
03.2020 - 06.2020
Unarmed Security Officer
Strategic Security Corp.
11.2019 - 03.2020
Assistant Manager/Manager in Training
Celltech Mobility LLC. (AT&T)
01.2019 - 12.2019
Scaffold Builder Helper
Brock Group
03.2016 - 06.2016
Assistant Manager/Manager in Training
Valero Corner Store
09.2014 - 03.2016
Excel High School
High School Diploma