Sanjuanita Hernandez
Beaumont,TX
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Attentive customer service with 10 years of experience in assisting customers to meet their needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of records and client information. Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Electronic Assembler
HELENA LABORATORIES
10.2022 - Current
- Assembly of electronics
- Use hand tools and read blueprints.
- Assembled components per technical specifications and production guidelines.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Custodial Supervisor
Southeast Texas Building Services
06.2021 - 09.2022
- Supervisory work involving the assignment and direct supervision of custodian employees in maintaining the cleanliness and sanitation of buildings, offices, laboratories, furnishings and equipment as well as building entrances and exterior walkways
- Training new employees in proper custodial procedures for the use of cleaning compounds, solvents and chemicals.
- Assigned job duties and monitored performance against objectives.
- Promoted efficient inventory practices among team members.
Scaffold Builder
Zachry Group
08.2014 - 10.2017
- Used hand tools to mount, install, and secure tools
- Applied changes requested by designers, owners or inspectors
- Planned work and determined appropriate tools and equipment
- Transported materials, tools and machines to installation sites
- Notified supervisors of faulty operations and defective materials
- Built and disassembled scaffolds, bracing and barricades
- Cleaned all construction areas to avoid hazards.
Office Assistant
Lynn Company
06.2013 - 08.2014
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Tracked office stock and maintained inventory in a neat and organized fashion
- Dispersed incoming mail to correct recipients throughout the office
- Answered approximately phone calls daily and pleasantly welcomed visitors to the office
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Automated office operations, managing client correspondence, record tracking and data communications
- Maintained business records by updating customer information.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Teller
Dugood Federal Credit Union
07.2004 - 01.2008
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Processed cash withdrawals per accurately and efficiently
- Entered member transaction data into the online banking software
- Recommended additional products, services and benefits for customers
- Examined checks for identification and endorsement
- Supplied tellers with coin and currency as needed
- Processed cash withdrawals
- Delivered prompt, accurate and excellent customer service
- Balanced daily cash deposits and bank vault inventory with a zero error rate
- Maintained confidentiality of bank records and client information
- Balanced daily cash deposits and bank vault inventory with zero error rate.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
File Clerk
Jefferson County
05.2002 - 04.2003
- Contacted staff and customers to retrieve files
- Retrieved requested files and delivered to appropriate personnel
- Operated office equipment such as copiers and fax machines
- Updated daily logs for tracking file movements
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Answered phones and performed clerical office functions.
- Examined, categorized, and sorted incoming documents.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Created and printed labels for well-organized filing.
Assistant Manager/ Collections
Security Finance Corp
06.1999 - 05.2001
- Contacted customers to discuss late payments and options for remitting amounts due.
- Documented interactions in computer database and updated information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Certificate in Bookkeeper -
IAP CAREER COLLEGE
Diploma - Business Administration
Vista College
Clearfield, UTNCCR in Safety Technician -
Associated Builders & Contractors
Nederland, TXSkills
- Customer service
- Typing
- Office experience
- Cash handling
- Clerical Experience
- Phone Etiquette
- Basic math
- Teller Transactions
- Data Entry and 10-Key
- Spanish Speaking
- Self Starter
- Dedicated Team Player
Languages
Spanish
Timeline
Electronic Assembler
HELENA LABORATORIES
10.2022 - Current
Custodial Supervisor
Southeast Texas Building Services
06.2021 - 09.2022
Scaffold Builder
Zachry Group
08.2014 - 10.2017
Office Assistant
Lynn Company
06.2013 - 08.2014
Teller
Dugood Federal Credit Union
07.2004 - 01.2008
File Clerk
Jefferson County
05.2002 - 04.2003
Assistant Manager/ Collections
Security Finance Corp
06.1999 - 05.2001
Certificate in Bookkeeper -
IAP CAREER COLLEGE
Diploma - Business Administration
Vista College
NCCR in Safety Technician -
Associated Builders & Contractors
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