Sanjuanita Solis
McAllen,Tx
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
FF&L LLC
09.2022 - Current
- Negotiate transportation contracts with carriers and freight forwarders
- Select the most cost-effective and efficient transportation methods
- Monitor transportation schedules and track shipments to ensure on-time delivery
- Analyze logistics data and identify areas for improvement
- Develop and manage logistics budgets
- Ensure compliance with relevant regulations and industry standards
- Monitor and evaluate logistics performance metrics
- Stay up to date with industry trends and best practices
- Ph: (830) 570-8075
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Private Notary Public
Private Notary Public
08.2022 - Current
- Administer oaths and affirmations, take acknowledgments, take depositions, certify copies, and protest instruments
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
Dispatch
Y&E Cowboy Express LLC
01.2022 - 02.2022
- Plan logistics for truck drivers; relay vital information to field units, including instructions, updates, and changes in traffic, weather, or obstacles
- Monitor the status and location of field units, ensuring timely and efficient service delivery
- Maintain accurate records of calls, activities, and other relevant information
- Established procedures and protocols, ensuring consistent and effective operations
- Multitask effectively, handling multiple calls and tasks simultaneously
- Answered as many as 50-70 calls per day for customer service purposes and dispatch requests.
Texas Work Advisor II
Health and Human Services Commission
06.2017 - 01.2022
- Company Overview: Welfare Access & Eligibility Services for Texas Work Programs and MEPD
- Interview client daily (via phone and face-to-face) to determine welfare eligibility
- Responds to a high volume of telephone, face-to-face inquiries, case processing, and complaints regarding the following programs: Supplemental Nutrition Assistance Program, Medicaid (Newborn, Children 1-6 years; 6-18 years; Adult and Pregnant women’s), TANF cash assistance, Medicaid for the Elderly and People with Disabilities (Medicare Savings Program: QMB, SLMB, QI1, and QDWI; Disable Adult Child; Disable/Early age Widow (er); Emergency Medicaid coverage for Aliens/ A&D Emergency and Community Attendant Services)
- Provide accurate, timely information and determination of benefits to clients via phone, face-to-face, and mail
- Research case information and process eligibility for state welfare benefits on the Texas Integrated Eligibility Redesign System (TIERS), HHSC State Portal, EWMS, Data Broker, TWC, WTPY, SOLQ reports from Social Security Administration Office, SAVE USCIS system (alien verification), etc
- Explain Health and Human Services (Texas Works and MEPD) policies, procedures, and regulations to welfare applicants/clients
- Document all actions taken
- Perform preliminary essential investigation to refer cases to the OIG/ISS unit suspected of fraud against the HHSC agency
- Perform related work as assigned
- Maintain relevant knowledge necessary to perform essential job functions
- Example: keep up with policy updates
- Maintain security and confidentiality of sensitive and/or protected information (follow HIPPA regulations)
- Welfare Access & Eligibility Services for Texas Work Programs and MEPD
Texas Work Advisor I
Health and Human Services Commission
06.2016 - 06.2017
- Company Overview: Welfare Access & Eligibility Services for Texas Work Programs.
- Welfare Access & Eligibility Services for Texas Work Programs.
- Responds to a high volume of telephone, face-to-face inquiries, case processing, and complaints regarding the following programs: Supplemental Nutrition Assistance Program, Medicaid (Newborn, Children 1-6 years; 6-18 years; Adult and Pregnant women’s), TANF cash assistance.
- Provide accurate, timely information and determination of benefits to clients via phone, face-to-face, and mail.
- Research case information and process eligibility for state welfare benefits on the Texas Integrated Eligibility Redesign System (TIERS), HHSC State Portal, EWMS, Data Broker, TWC, WTPY, SOLQ reports from Social Security Administration Office, SAVE USCIS system (alien verification), etc
- Explain Health and Human Services (Texas Works and MEPD) policies, procedures, and regulations to welfare applicants/clients.
- Document all actions taken.
- Perform preliminary essential investigation to refer cases to the OIG/ISS unit suspected of fraud against the HHSC agency.
- Perform related work as assigned.
- Maintain relevant knowledge necessary to perform essential job functions
Example: keep up with policy updates. - Maintain security and confidentiality of sensitive and/or protected information (follow HIPPA regulations).
Team Leader
Maximus Inc.
01.2012 - 12.2015
- Company Overview: (211 Call Center Operator for HHSC)
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted regular reviews of operations and identified areas for improvement.
Specialized Escalation Unit
Maximus Inc.
01.2012 - 12.2015
- Company Overview: (211 Call Center Operator for HHSC)
- Attend Supervisor/Escalated calls, assist new employees with questions about the state program’s policy, verify case data, and resolve problems/complaints from clients
- (211 Call Center Operator for HHSC)
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Maximus Inc.
01.2012 - 12.2015
- Company Overview: (211 Call Center Operator for HHSC)
- Answering calls, educating clients on how to understand their state benefits (SNAP, Medicaid, TANF, MEPD, etc.), educating clients on their case/application status, educating clients on how to apply for benefits, filling out applications for state benefits on client’s behalf, educating client on state programs, file appeals and complaints on client’s behalf
- (211 Call Center Operator for HHSC)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
Pharmacy Technician
Powell Valley Hospital
02.2011 - 08.2011
- Prepare medications for patients, receive and verify prescriptions, complete patient paperwork related to filling prescriptions, pricing/filling prescriptions, count pills, mix drugs, measure medications, label and give instructions for medicine, and help take payments
- Coordinated verification and filling of more than 30-40 daily prescriptions in high-volume hospital pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Certified Nurse Assistant
Powell Valley Hospital
02.2011 - 08.2011
- Work in co-operation with Physical Therapists in implementing recreation/ restorative activities and exercises for the elderly and people with disabilities, set-up exercise/therapy equipment, clean up therapy equipment, document physical patient’s progress, and communicate information to patient’s primary care physicians
- Supported needs of 13 + residents under long-term care.
Team Leader
Convergys
10.2007 - 07.2010
- Company Overview: (Call Center)
- Educate new employees on the company’s policy and expectations in how to treat the customers, read the customer’s accounts, and assist/supervise new employees while ‘On the Job Training’
- (Call Center)
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Service Rep
Convergys
10.2007 - 07.2010
- Company Overview: (Call Center)
- Processing payments, verbally explaining customer’s billing statements, persuading customers to stay with the company, negotiating prices of satellite equipment and programming to meet customer needs, and ensuring short and long relationships with the company
- (Call Center)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Debt Collector Agent
Penncro Associates Inc.
01.2007 - 06.2007
- Company Overview: (Call Center)
- Keep tracking outstanding debts, plan action to recover owed money, locate and contact debtors, negotiate payoff deadlines and payment plans, handle customers' questions or complaints, and build trust with debtors
- (Call Center)
- Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
- Demonstrated adaptability by working effectively under pressure while managing a large portfolio of delinquent accounts.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
Education
Bachelor of Arts - Organizational Leadership
South Texas College
McAllen, TX12.2023
Associate of Arts -
South Texas College
McAllen, TX12.2019
Certified Nurse Assistant -
Northwest College
Powell, WY12.2010
Certified Pharmacy Technician -
Northwest College
Powell, WY03.2011
High School Diploma -
McAllen Memorial High School
McAllen, TX05.2007
Skills
- Proficient in MS Office Suite
- Experience with Jabber and Avaya Agent One X
- TIERS
- Expertise in HHSC portal navigation
- SAVE/USCIS
- SOLQ
- WTPY
- TWC
- Data Broker
- Enterprise portal management
- CCI tool (211 customer service for HHSC)
- Client support
- Effective verbal communication
- Dedicated work ethic
- Optimistic mindset
- Organizational time management
- Analytical problem-solving
- Constructive feedback acceptance
- Independent work proficiency
- Effective team player
Accomplishments
- Collaborated with team of 10 in the development of freight logistics application.
Certification
- Certified Nurse Assistant
- Certified Pharmacy Technician
- Certified Notary Public
- PTIN Certification (IRS; Tax return preparer)
- Privacy Training Including HIPAA
- HHS Information Security/Cybersecurity
- Affordable Care Act
- Civil Rights Training
- Safeguarding Internal Revenue Service Federal Tax Info
- Maximus Certification for HHSC State programs (211 operator)
Languages
Spanish
English
Timeline
Manager
FF&L LLC
09.2022 - Current
Private Notary Public
Private Notary Public
08.2022 - Current
Dispatch
Y&E Cowboy Express LLC
01.2022 - 02.2022
Texas Work Advisor II
Health and Human Services Commission
06.2017 - 01.2022
Texas Work Advisor I
Health and Human Services Commission
06.2016 - 06.2017
Team Leader
Maximus Inc.
01.2012 - 12.2015
Specialized Escalation Unit
Maximus Inc.
01.2012 - 12.2015
Customer Service Representative
Maximus Inc.
01.2012 - 12.2015
Pharmacy Technician
Powell Valley Hospital
02.2011 - 08.2011
Certified Nurse Assistant
Powell Valley Hospital
02.2011 - 08.2011
Team Leader
Convergys
10.2007 - 07.2010
Customer Service Rep
Convergys
10.2007 - 07.2010
Debt Collector Agent
Penncro Associates Inc.
01.2007 - 06.2007
Bachelor of Arts - Organizational Leadership
South Texas College
Associate of Arts -
South Texas College
Certified Nurse Assistant -
Northwest College
Certified Pharmacy Technician -
Northwest College
High School Diploma -
McAllen Memorial High School
Similar Profiles
Francesco OddoFrancesco Oddo
Insurance Broker Consultant at FF Assicurazioni (OWNER)Insurance Broker Consultant at FF Assicurazioni (OWNER)
Masilo MalemelaMasilo Malemela
Teacher( Practical) at FF Rebeiro Primary SchoolTeacher( Practical) at FF Rebeiro Primary School
Filip FilczakFilip Filczak
My Company :Street Maker at FF CleaniengMy Company :Street Maker at FF Cleanieng