Sanjuanita (Jeanette) Ortiz
Amarillo,Texas
Summary
Proven track record in boosting sales and enhancing customer relationships, notably at Amarillo Home Center. Skilled in sales strategy and effective communication, I excel in multitasking and problem-solving, achieving seamless transactions and positive client experiences. Demonstrated adaptability and goal-setting prowess, driving results and client satisfaction. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
New Home Sales Consultant
Amarillo Home Center
2023.11 - 2024.04
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Provided ongoing support to buyers as they navigated financing options, inspections, appraisals, and other aspects of the purchase process.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
- Maintained detailed knowledge of local real estate market trends ensuring accurate advice regarding property values and investment opportunities.
- Collaborated with builders and designers to ensure timely completion of quality homes for client satisfaction.
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Prepared and presented contracts and other legal documents to clients.
Customer Service Manager
Amarillo Home Center
2019.09 - 2022.11
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
Freelance Makeup Artist
Christian Dior
2017.01 - 2019.09
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Applied makeup in accordance with clothing style.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Conducted consultations to understand client's desired look.
Beauty Advisor
Dillards
2015.01 - 2017.01
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Office Coordinator
United Plumbing Llc
2012.07 - 2014.07
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Education
Certificate - Cosmetology
Milan Institute of Cosmetology
Amarillo, TX07.2013
Certificate - Healthcare Billing And Coding
Milan Institute
Amarillo, TX05.2009
High School Diploma -
Palo Duro High
Amarillo, TX05.2003
Skills
- Sales strategy
- Multitasking capacity
- Customer Service
- Strong negotiation skills
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Decision-Making
- Relationship Building
- Microsoft Office
- Client Relations
- Goal Setting
- Adaptability
- Sales Promotion
Languages
Spanish
Native or Bilingual
Timeline
New Home Sales Consultant
Amarillo Home Center
2023.11 - 2024.04
Customer Service Manager
Amarillo Home Center
2019.09 - 2022.11
Freelance Makeup Artist
Christian Dior
2017.01 - 2019.09
Beauty Advisor
Dillards
2015.01 - 2017.01
Office Coordinator
United Plumbing Llc
2012.07 - 2014.07
Certificate - Cosmetology
Milan Institute of Cosmetology
Certificate - Healthcare Billing And Coding
Milan Institute
High School Diploma -
Palo Duro High
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