SANKERIA WILLIAMS
Braselton,GA
Summary
A dependable, driven, and leader-oriented professional with at least 6 years of experience in customer and service industry settings seeking employment opportunities to enrich my career skills. Experience exhibited in various settings has made me well-equipped to not only lead a team but also work well with others. Values include following protocols, meeting deadlines, accuracy, and customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional Caregiver
Seniors Helping Seniors
12.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved client quality of life by assisting with daily living activities such as bathing, grooming, dressing, feeding, and toileting assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Customer Service Dispatcher
Global Medical Response
09.2022 - 12.2023
- Answered phone calls and responded to customer emails
- Monitored vehicle locations to coordinate timely arrivals
- Communicated with customers to provide transportation updates and resolutions
- Monitored and tracked dispatch communication systems
- Assisted in resolving customer complaints and grievances.
Fraud Prevention Representative
Teletech
07.2020 - 09.2022
- Answered phone calls for bank customers and notified customers of fraudulent activity
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Reviewed transactions and receipts to identify any suspicious activity
- Analyzed financial statements to identify discrepancies, irregularities, and fraudulent activity.
Monitor Technician
Phoebe Putney Memorial Hospital
07.2018 - 07.2020
- Verbally redirects patients to promote patient safety including reminding patients to stay in bed, and not pull at tubes
- When a patient does not respond to verbal redirection, communicate with assigned unit caregivers to provide patient assistance
- Responsible for the observation of cardiac/hemodynamic monitors and patient activity on a video monitor if applicable
- Reports any unusual activity to the nurse or charge nurse
- Documents according to unit policy.
Direct Support Professional
Albany ARC
11.2015 - 07.2018
- Assisted disabled clients to support independence and well-being
- Administered medication as directed by physician
- Maintained clean, safe, and well-organized patient environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Bachelor of Arts - Business Administration
Strayer University
06.2028
Diploma - General Studies
Albany High School
Albany, GA05.2013
Skills
- Customer Experience
- Active Listening
- Dispatcher Monitoring
- Lexis Nexis
- Microsoft Office
- Customer Accounts Management
- Customer Care
- Quality Assurance
- Data Collection/Entry
- Workload Prioritization
- 10 Key
- Scheduling Filing
Certification
- PCA - Personal Care Aide
- DCA - Direct Care Aide
- First Aid/CPR Certified
Timeline
Direct Support Professional Caregiver
Seniors Helping Seniors
12.2023 - Current
Customer Service Dispatcher
Global Medical Response
09.2022 - 12.2023
Fraud Prevention Representative
Teletech
07.2020 - 09.2022
Monitor Technician
Phoebe Putney Memorial Hospital
07.2018 - 07.2020
Direct Support Professional
Albany ARC
11.2015 - 07.2018
Bachelor of Arts - Business Administration
Strayer University
Diploma - General Studies
Albany High School
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