
Results driven leader with proven success in luxury sales management, spearheading transformative support strategies and initiatives.
Solving for best-in-class client experience and optimizing for high-value growth by:
- Collaborating with internal and brand partners to identify key opportunities to build and deepen client relationships.
- Curating extraordinary engagements that surprise delight, and leave a memorable impact at every touch point.
- Personally engage with top clients and the community as a brand ambassador, bringing the brand's core values to life at the center of each interaction.
Divisional Leader supporting Women’s Contemporary, Women’s Fine Apparel, Women’s Designer Sportswear, Designer and Precious Jewelry, Children’s and Intimates.
• Lead a team of 3 selling managers, 2 assistant sales managers, 1 selling support manager and 28 client advisors with a volume liability of 25M annually.
• Partnered with buying team to identify unique San Diego market nuances to inform 13 new points of distribution resulting in a 2M increase in Women’s Fine Apparel in FY 2023.
• Revolutionized my divisions event strategy in fall of FY22, partnering with Brand Experience to determine key opportunities for client engagement and launching a robust event calendar, playing a key role in driving an 11% increase over LY total store sales volume
• Conceptualized and collaborated with luxury women's wear designer Naeem Kahn and internal store partners to host first Personal Appearance in 3+ years, generating 200K in sales ranking #1 corporately.
• Curated, styled and hosted over 50+ luxury styling events in FY22 and FY23 generating over 2M in sales.
Hand-picked by owner Jeffrey Kallinsky, to help lead and grow brand presence in new market while building strong stylist team to focus on delivering unique and unforgettable customer experience.
• Maximized commission potential substantially by proactively developing and targeting specific customer base and creating lasting relationships.
• Ensured growth and exceeded business and sales revenue targets, successfully managing sales team and maximizing profitability by identifying market shifts while being fully knowledgeable of new products.
Managed and led all sales operations for high end boutique carrying all classifications of Men’s and Women’s designer apparel, working and collaborating closely with owner and curator, Jeffrey Kallinsky. Supervised and oversaw team of 30 people.
• Achieved increase of 3 million dollars for fiscal year 2018.
• Continued to create loyal customer base and strong following through developing talented sales teams, communicating and collaborating to ensure satisfaction and return of customers.
• Recruited, trained, and coached teams instilling strong work ethic.
• Planned and executed weekly sales meetings every Saturday before store opening, reviewing store figures, team figures and continued learnings about luxury retail market.
Oversaw Men’s Clothing and Furnishings department, implementing strategic sales initiatives to expand customer base and ensure strong presence. Managed recruiting, coaching and performance of sales team.
• Partnered with buying office to secure 25 new points of distribution resulting in 8.7% increase for 2017.
• Supported second largest team in store, including #4 sales associate in entire company.
• Developed and promoted 4 assistant managers to department manager roles in the region
• Invited to attend national training, Nordstrom Live, and helped facilitate regional roll out of new educational program.
Managed one of six standalone Chanel boutiques in company, with strong focus on Client engagement, elevation of service and setting forth plans to achieve superior results.
• Supported and mentored high performance sales team.
• Upheld all Chanel policies, procedures, and expectations.
• Selected to go to Seattle to collaborate with buyers and help curate assortment for boutique
Managed first stand-alone Men’s Accessory department for company, building on knowledge of men’s brands, fundamentals of selling and trend applications.
• Worked with buying office to expand assortment of Fragrance and Grooming Products increasing annual sales from $500,000 to over $1 million becoming one of 7 stores out of 113 that achieve that milestone in that category.
• Produced 2 consecutive years of sales increases across all categories and classifications resulting in over 2 million dollars.
• Resolved issues rapidly by providing swift resolutions concerning customer problems.