Sandra Miguel
Waianae,HI
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over two years of related experience. Dedicated administrative professional with successful experience in fast-paced acute care settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Unit Secretary
QUEEN'S MEDICAL CENTER
02.2021 - Current
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Provided information for patient admissions and discharges to foster timely processing.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Enhanced office productivity by handling high volume of callers per day.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized paperwork such as charts and reports for office and patient needs
- Maintained rapport with physicians, nurse,s and other healthcare personnel
Nursing Assistant
QUEEN'S MEDICAL CENTER
06.2005 - 02.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Patient Care Coordinator
Home Instead Senior Care Home
08.2020 - 02.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Performed as subject matter expert for case management processes.
- Followed document protocols to safeguard confidentiality of patient records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Taught patients and families to use at-home medical equipment.
- Answered incoming calls, scheduled appointments and filed medical records.
- Train and held classes for new hires and existing employees. Proper patient care.
- Transport care givers to clients home
- Transport clients to Dr. appointment.
- Update patient care plans
- Worked closely with patients to deliver excellent and direct individualized patient care
Medical Assistant
Workstar Injury Recovery Center
08.2004 - 02.2005
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Called and faxed pharmacies to submit prescriptions and refills
Education
Bachelor of Science - Nursing Program
Chaminade University of Honolulu
Honolulu, HIPrenursing Studies
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI08.2011
Medical Assisting
Med Assist School of Hawaii
Honolulu08.2004
Skills
- Nursing Station Operations
- Incoming Call Reception
- Patient Chart Maintenance
- Incoming Call Management
- Patient Data Confidentiality
- Clinical Support
- Prepare transport documents
Timeline
Unit Secretary
QUEEN'S MEDICAL CENTER
02.2021 - Current
Patient Care Coordinator
Home Instead Senior Care Home
08.2020 - 02.2021
Nursing Assistant
QUEEN'S MEDICAL CENTER
06.2005 - 02.2021
Medical Assistant
Workstar Injury Recovery Center
08.2004 - 02.2005
Bachelor of Science - Nursing Program
Chaminade University of Honolulu
Prenursing Studies
Kapiolani Community College/University of HI Community Colleges
Medical Assisting
Med Assist School of Hawaii
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