Oracle
Sann DeBoutez
Financial Systems Analyst
Manitou Springs,CO
Summary
Results-driven Financial Systems Analyst with a proven track record at the Interior Business Center, enhancing system performance and user satisfaction. Expert in financial systems integration and analytical problem-solving, I successfully implemented automated processes, achieving a 98% customer satisfaction rating while fostering strong relationships through effective communication and collaboration.
Overview
14
14
years of professional experience
Work History
Financial Systems Analyst
Interior Business Center
04.2015 - Current
- Optimized financial system performance with regular maintenance and updates.
- Collaborated with cross-functional teams to implement process improvements, reducing manual tasks and increasing productivity.
- Provided training and support to end-users, improving overall system utilization and user satisfaction.
- Prepared comprehensive documentation outlining system functionality, features, and usage guidelines for reference by finance team members.
- Analyzed existing systems and databases and recommended enhancements to solve business needs.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Assisted customers by resolving complex inquiries maintaining a 98% customer satisfaction rating.
- Implemented automated credit card reconciliation processes to reduce manual process.
Fiscal Service Specialist, Lead
Interior Business Center
03.2011 - 04.2015
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Managed service specialist team, fostering a positive work environment and encouraging teamwork to achieve desired results.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Approved and certified all invoices processed with 100% accuracy ensuring that payments were not erroneously made.
Education
High School Diploma -
Conifer High School
Conifer, Colorado05.2000
Skills
- Financial systems integration
- Analytical Problem-Solving
- Effective Time Management
- Detail-Oriented Mindset
- Proficient in Task Management
- Trustworthy Performance
- Strong Communication Skills
- Organizational skills
- Effective Listening
- Effective Relationship Building
- Collaborative Team Member
- Proficient in SQL
Software
Microsoft Office
Tools for Oracle Application Development (TOAD)
Financial and Business Management Systems (FBMS)
Bison Support Ticketing System
Service Now
SAP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancement4-day work weekTimeline
Financial Systems Analyst
Interior Business Center
04.2015 - Current
Fiscal Service Specialist, Lead
Interior Business Center
03.2011 - 04.2015
High School Diploma -
Conifer High School
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