Sanna Brooks
Dacula,GA
Summary
Results-driven Category Management Professional with extensive experience in developing and executing high-impact strategies that drive business success. Proven expertise in category analysis, supplier relationship management, and strategic planning. Adept at leveraging market insights and data analytics to optimize product assortments, boost profitability, and enhance operational efficiency. Recognized for fostering team collaboration and adapting to dynamic business needs to achieve organizational objectives consistently.
Overview
18
18
years of professional experience
Work History
Category Manager, Marketplace
Macy's
08.2023 - Current
- Cultivated seller relationships to boost GMV and expand apparel & accessories category
- Devise methods to better customer and seller engagement within the market
- Address and resolve seller-related issues promptly
- Oversee portfolio of 200+ accounts, analyzing performance metrics
- Facilitated seller success through comprehensive education on Macy's programs
- Boosted participation in marketing initiatives and special deals tailored for Macy's customers
Account Manager, Marketplace
Walmart
11.2019 - 07.2023
- Directed seller relations to facilitate business expansion across multiple verticals
- Implemented strategies to enhance offer quality and boost operations
- Effectively managed conflicts and maintained positive relations with sellers
- Oversaw a portfolio of over 70 accounts while evaluating performance metrics
- Collaborated with multiple departments including Product Management, Strategy, Operations, Site, and Marketing to enhance customer and seller experiences
- Facilitated seller adoption into various Walmart programs for enhanced marketplace engagement
- Boosted content quality score by 15% for the book of business in fiscal year 2023
- Strategically managed sellers, resulting in a 10% growth shift and combined GMV increase of 35
Supervisor, Customer Care
Jet.com
02.2016 - 07.2019
- Supervised the merger of customer service operations for Walmart and Jet.com
- Directed the launch of Walmart.com's first Utah-based team, enhancing overall customer contentment
- Managed and guided call center staff exceeding 20 representatives
- Led the creation and delivery of training sessions aimed at global Jet.com supervisors and representatives
- Implemented process improvement strategies, optimizing team performance and productivity
- Optimized operational expenses through integration of support systems between Walmart and Jet
- Partnered with workforce management to refine schedules and increase opportunities for overtime through time card sheet analysis
Account Manager
Brooks LLC
01.2015 - 01.2016
- Oversaw demographic accounts for family practices and midwife services through Larsen Billing Services
- Managed collection of payments for midwifery services
Customer Success Supervisor
C3 Connect
08.2013 - 08.2014
- Supervised upward of 40 direct reports in the customer success department at HUMANA
- Spearheaded development efforts for fresh partnerships with HUMANA and LifeSync
- Delivered outstanding performance on VAT and HEDIS projects, attracting further engagement from HUMANA and LifeSync
General Manager
American Bodyworks
05.2007 - 03.2012
- Managed daily operations including payroll, hiring, marketing, and facility maintenance
- Led development and implementation of sales tactics to boost enrollment
- Expanded the member base by 25% each year, resulting in a monthly revenue increase of over $10k
- Reduced operational costs while managing an additional location, saving over $30k annually
Education
Bachelor of Science - Business
University of North Georgia
Gainesville, GA05-2021
Skills
- Supplier reviews
- Supplier relationship management
- Data analytics
- Category development
- Business performance management
- Cross-functional team development
- Team leadership and coordination
- Strategic planning capabilities
- CRM software proficiency
Timeline
Category Manager, Marketplace
Macy's
08.2023 - Current
Account Manager, Marketplace
Walmart
11.2019 - 07.2023
Supervisor, Customer Care
Jet.com
02.2016 - 07.2019
Account Manager
Brooks LLC
01.2015 - 01.2016
Customer Success Supervisor
C3 Connect
08.2013 - 08.2014
General Manager
American Bodyworks
05.2007 - 03.2012
Bachelor of Science - Business
University of North Georgia
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