Summary
Overview
Work History
Education
Skills
Websites
Certification
Pages
Timeline
Generic

Sanna Montgomery

Novi,MI

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Support Specialist

Kin Aesthetics
07.2023 - Current
  • Created user accounts and assigned permissions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed company website contents.


Project Coordinator - Contractor

Early Childhood Investment Corporation
11.2022 - 09.2023
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Responded to requests for information on materials to inquiring parties.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Director of Administrative Services/Office Manager

Royal Truck & Trailer
08.2021 - 08.2022
  • Collected data, input records and protected electronic files.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Submitted reports on payroll activities.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Processed payroll garnishments such as tax liens and child support.
  • Managed payroll data entry and processing for 170 employees to comply with predetermined company guidelines.
  • Managed employee records on database to maintain accuracy and updated information.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.
  • Completed payroll accurately and timely to meet employee expectations.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Facilites Manager/Executive Assistant to the Vice President

NETSCOUT
10.2016 - 08.2021
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of 1 in day-to-day activities.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated events and worked on ad hoc projects.

Senior Executive Assistant to the President

Avfuel Corporation
04.2005 - 10.2016
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for the President/Owner/CEO.
  • Managed executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Screened incoming mail, publications and other correspondence directed to management team members.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Created expense reports, budgets, and filing systems for management team.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Reconciled and processed expense reports for 6 internal personnel.
  • Coordinated and executed special projects.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Conducted research to prepare, gather and proof briefing materials, agendas and decks for executive-level meetings.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
  • Monitored incoming correspondence, emails, snail mail and other publications for President.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.

Education

Bachelor of Arts - English

Western Michigan University
Kalamazoo, MI
05.1999

Skills

  • Data Entry
  • Relationship-builder with Unsurpassed Interpersonal Skills
  • Problem Solving
  • ADP Payroll
  • Communication
  • Community Outreach
  • Community Engagement
  • Google Docs
  • Project Management
  • Event Planning
  • Project management
  • Quality assurance
  • Database management
  • Task prioritization
  • Interpersonal skills
  • Cross-functional collaboration

Certification

Notary Public - State of Michigan

Pages

1

Timeline

Senior Support Specialist

Kin Aesthetics
07.2023 - Current

Project Coordinator - Contractor

Early Childhood Investment Corporation
11.2022 - 09.2023

Director of Administrative Services/Office Manager

Royal Truck & Trailer
08.2021 - 08.2022

Facilites Manager/Executive Assistant to the Vice President

NETSCOUT
10.2016 - 08.2021

Senior Executive Assistant to the President

Avfuel Corporation
04.2005 - 10.2016

Bachelor of Arts - English

Western Michigan University

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Sanna Montgomery