Overview
Work History
Education
Skills
References
Timeline
Generic

Sannyya Richardson

Raleigh,NC

Overview

6
6
years of professional experience

Work History

Accounting Technician

Department Of Public Safety
02.2023 - Current
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Screened company accounts receivable and general ledger transactions.
  • Maintained good relationship with our clients.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Implemented new accounting processes to decrease spending and workflow downtime.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Server

Olive Garden
02.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Banquet Server

Brio Tuscan Grille
07.2021 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Set up banquet tables and chairs based on event requirements.

Hostess

Brio Tuscan Grille
05.2021 - 06.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Cook

Tropical Smoothie Cafe
10.2018 - 08.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Communicated closely with servers to fully understand special orders for customers.

Crew Member

Mcdonalds
10.2017 - 10.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

High School Diploma -

Enloe High School
Raleigh, NC
06.2021

Skills

  • Accounting and Bookkeeping
  • Cash Management
  • Technology Integration
  • Report Preparation
  • Data Analysis
  • Customer Relations
  • Transaction Management
  • Accounts Receivable
  • Financial Recordkeeping
  • Bill Payment and Recordkeeping
  • Time Management

References

Towanna Haywood 

Relationship- Dept of Public Safety Supervisor 

Contact- ( 252) 469-3603 



Timeline

Accounting Technician

Department Of Public Safety
02.2023 - Current

Server

Olive Garden
02.2022 - Current

Banquet Server

Brio Tuscan Grille
07.2021 - 02.2022

Hostess

Brio Tuscan Grille
05.2021 - 06.2021

Cook

Tropical Smoothie Cafe
10.2018 - 08.2019

Crew Member

Mcdonalds
10.2017 - 10.2018

High School Diploma -

Enloe High School

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