Sanora Wilkins
Durham,NC
Summary
Detail-oriented professional with extensive experience in customer service and crisis management. Recognized for strong communication and active listening skills, contributing to enhanced customer satisfaction and safety in various roles.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Granville Correctional Institution
Butner, NC
06.2024 - Current
- Monitored inmate activities to ensure compliance with institutional regulations and safety protocols.
- Conducted routine inspections of facilities, identifying potential hazards and ensuring cleanliness standards.
- Assisted in managing inmate behavior through conflict resolution and effective communication techniques.
- Documented incidents and maintained accurate reports in compliance with institutional policies.
- Collaborated with law enforcement and emergency services during crisis situations to maintain safety.
- Implemented security measures to prevent contraband entry, enhancing overall facility security.
Customer Service Representative
McKesson
Scottsdale, AZ
03.2022 - 08.2023
- Resolved customer inquiries through multiple channels, ensuring prompt and effective communication.
- Processed orders accurately, enhancing order fulfillment efficiency for customer satisfaction.
- Data Entry
- Knowledge of ICD-10 codes
- Processing Prior Authorizations
- Updating account information to maintain customer records
- Answering the constant flow of customer calls with minimal wait time
Customer Service Representative
RemX
Raleigh,NC
09.2021 - 03.2022
- Collaborated with team members to address complex issues, elevating overall service quality.
- Maintained customer satisfaction with forward-thinking-strategies focused on addressing customer needs and resolving concerns
- Maintained confidential patient,employee, and company information in compliance with company policies and regulatory requirements
- Entered patients demographic and insurance data into electronic medical records
Mail Clerk/Customer Service Representative
GC Services
Morrisville, NC
08.2020 - 09.2021
- Processed incoming and outgoing mail, ensuring timely delivery and accurate distribution.
- Maintained organized records of mail transactions, improving retrieval efficiency.
- Operated sorting machines to categorize mail by size and destination accurately.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Resolved customer inquiries related to mail status and delivery issues professionally.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Scanned documents and saved in the database to keep records of essential organizational information
- Sorted and distributed mail to appropriate departments promptly.
Education
High School Diploma -
Southern High School
Durham,NC06.2004
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Self-defense tactics
- Firearms
- Customer Service
- Data Entry
- Sales Force
- Microsoft Office
- Active Listening
Timeline
Correctional Officer
Granville Correctional Institution
06.2024 - Current
Customer Service Representative
McKesson
03.2022 - 08.2023
Customer Service Representative
RemX
09.2021 - 03.2022
Mail Clerk/Customer Service Representative
GC Services
08.2020 - 09.2021
High School Diploma -
Southern High School