Sanotta Zeigler
Dacula,GA
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 10 years of experience in customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Senior Support Analyst
Assurant
04.2019 - 04.2021
- Current position with The CAST team consist of 15 highly skilled team members, we rotate to different teams based on the workflow needs
- Dual trained Loss draft and Insurance Tracking
- Skilled to service 16, clients and well versed on all 5 of Assurant application systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Property Damages Specialist
Assurant
Duluth
01.2015 - 04.2019
- Responsible for setting up and managing property loss claims. This included responding to request, inquiries and complaints from various parties involved in claim process.
- Worked with multiple client due to expanded knowledge and skill set
- Trained over 7 Loss draft new hire classes
- Established informative client specific refresher manuals that aided in performance improvement.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Used coordination and planning skills to achieve results according to schedule
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
Fiber Security Support Analyst
Verizon Inc
09.2013 - 07.2015
- At the national facility of Locate and Recovery, I helped protect fiber optic line for MCI and Verizon
telecommunications. Through high skill ticket systems, I located and advised contractors on whether it was safe to work
in various areas around the world. - Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Tracked changing software and technologies with potential to impact customer requirements.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Collected, aggregated, verified and monitored trend data.
Education
Bachelor of Science - IO Psychology
Saint Augustine University
Raleigh, NC05.2013
High School Diploma -
Eastern Wayne High School
Goldsboro, NC06.2009
Skills
- Leadership
- Attention to Detail
- Microsoft Office
- Multi-client Environment
- Adaptability
- Training Material Development
- Generating Reports
Timeline
Senior Support Analyst
Assurant
04.2019 - 04.2021
Property Damages Specialist
Assurant
01.2015 - 04.2019
Fiber Security Support Analyst
Verizon Inc
09.2013 - 07.2015
Bachelor of Science - IO Psychology
Saint Augustine University
High School Diploma -
Eastern Wayne High School