Sanoussy Diane
Hyattsville,MD
Summary
Adept at fostering strong working relationships and demonstrating exceptional professionalism, I significantly enhanced customer satisfaction and safety at Intercon Security Systems of Guinea. My adaptability and defensive driving skills ensured top-notch service, achieving high customer ratings and maintaining a clean safety record.
Overview
24
24
years of professional experience
Work History
Uber Partner
Uber
12.2018 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
- Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
- Maintained a high driver rating through excellent communication and navigational skills.
- Built rapport with passengers through friendly conversation and attentive listening.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Observed passengers during the journey and reported any suspicious behavior.
Franchise Owner
Super Shuttle- Veolia Transportation
06.2014 - 11.2018
- Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
Warehouse Assistant
Paul Beauty Warehouse
05.2012 - 04.2014
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
Motor Vehicle Operator
US Embassy
10.2010 - 05.2011
- Improved customer satisfaction by providing timely and efficient transportation services.
- Increased reliability through proactive communication with clients regarding any schedule changes or delays.
- Conducted vehicle inventory audits regularly to ensure accurate record keeping for transport items.
- Boosted on-time delivery rates with effective time management and prioritization of tasks.
- Coordinated closely with team members to optimize workflow during high-traffic periods.
- Managed fuel distribution and completed weekly and monthly reports.
- Maintained accurate records of mileage, routes, and deliveries for improved tracking and reporting purposes.
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
- Adhered to all traffic laws and regulations, promoting safe driving practices among team members.
Security Officer
Intercon Security Systems of Guinea
12.2000 - 09.2010
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Education
Master of Science - Accounting
General Lansana Conte University Of Sonfonia
``````Conakry,Guinea`09-2000
Skills
- Punctuality
- Flexibility
- Situational awareness
- Cleanliness
- Adaptability and flexibility
- Defensive driving
- Emergency response
- Multitasking Abilities
- Strong working relationships
- Professionalism
Languages
French
Professional Working
Timeline
Uber Partner
Uber
12.2018 - Current
Franchise Owner
Super Shuttle- Veolia Transportation
06.2014 - 11.2018
Warehouse Assistant
Paul Beauty Warehouse
05.2012 - 04.2014
Motor Vehicle Operator
US Embassy
10.2010 - 05.2011
Security Officer
Intercon Security Systems of Guinea
12.2000 - 09.2010
Master of Science - Accounting
General Lansana Conte University Of Sonfonia
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