Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Santa Disla

Lancaster,PA

Summary

Dynamic professional with a proven track record in superior customer service and security operations, including emergency response and patrol operations. Excelled in roles at Allied Universal Security Services and Market Basket Foods, demonstrating fluency in both Spanish and English. Skilled in surveillance and adept at fostering a safe, welcoming environment for all guests, enhancing company reputation and customer loyalty.

Overview

5
5
years of professional experience

Work History

Security Officer

Allied Universal Security Services
05.2024 - 11.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Customer Service Representative

Market Basket Foods
04.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Jose Maria Espaillat
Dominican Repulic

Skills

  • General security
  • Superior customer service
  • Surveillance
  • Patrol operations
  • FLUENT IN SPANISH
  • FLUENT IN ENGLISH

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Security Officer

Allied Universal Security Services
05.2024 - 11.2024

Customer Service Representative

Market Basket Foods
04.2020 - 01.2024

High School Diploma -

Jose Maria Espaillat
Santa Disla