Problem solving
Hi, I’m
Santa Jenkins III
Baltimore,MD
Summary
Capable, with strong foundation in managing help desk operations and leading technical support teams. Successfully improved support processes and enhanced customer satisfaction. Demonstrated team leadership.
Overview
5
years of professional experience
1
Certification
Work History
Merritt Clubs
Help Desk Supervisor
09.2025 - Current
Job overview
- Led help desk team to enhance customer service response times and user satisfaction.
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Implemented ticketing system improvements, streamlining issue resolution processes across departments.
- Analyzed support metrics to identify trends, driving proactive solutions for recurring issues.
DMAC Security
Flex Security Officer
09.2024 - Current
Job overview
- Conducted systematic foot and vehicle patrols across assigned areas, maintaining vigilant surveillance and promptly responding to security incidents and alarms
- Investigated and documented security incidents, suspicious activities, and accidents while maintaining detailed written reports and coordinating with law enforcement when necessary
- Controlled facility access through visitor management, vehicle inspections, and enforcement of security protocols, ensuring only authorized personnel gained entry
ICS Security Services
Security Officer
07.2024 - Current
Job overview
- Conducted regular foot patrols and scan tours at various high-traffic locations including retail centers, warehouses, and residential communities
- Prepared detailed daily activity reports and maintained accurate documentation of security incidents
- Served as first-line deterrent against theft, vandalism, and unauthorized activities while providing peace of mind to community members
Greater than the Greatest Enterprises LLC
Founder & Chief Executive Officer
04.2021 - Current
Job overview
- Spearhead all facets of the business, from new client acquisition, proposal development, contract negotiation, and project oversight to hands-on service delivery
- Leverage extensive expertise in lawn maintenance, hardscaping, landscape design, gardening, and comprehensive exterior home renovation projects
- Drive business development, client relationships, financial management, and operational excellence to ensure consistent profitability and customer satisfaction
- Entrepreneurially conceived and launched a thriving lawn care and landscaping enterprise, steering its strategic growth and operations
AMAZON HUB DDT6
Ship Dock Handler
11.2021 - 02.2022
Job overview
- Coordinated the efficient movement of freight between storage and shipping areas
- Loaded and unloaded delivery vehicles while adhering to quality standards
- Maintained a secure and organized workspace to enable seamless operations
URG Utility Resource Group
Gas Technician
01.2021 - 05.2021
Job overview
- Conducted routine inspections and maintenance on residential and commercial gas meters
- Ensured compliance with safety regulations and documented findings accurately
Education
Mott Community CollegeFlint, Michigan
Consumers Energy Electric Lineworker from Pre-Apprenticeship Training Program
10-2024
URG Utility Resource GroupDearborn, MI
Gas Technician
05.2021
Beecher High SchoolMount Morris, Michigan
High School Dipolma
05.2020
Skills
- Effective Communication
- Leadership
- Time Management
- Hand-Eye Coordination
- Relationship Building
- Adaptability
- Responsibility
- Flexibility
- Critical Thinking
- Network troubleshooting
Certification
- Hazardous Communication Certification, No Expiration
- Hazardous Waste Worker Certification, 02/01/25
- Confined Spaces Entry Certification, No Expiration
- First Aid/ CPR AED Certified, 02/01/25
- Maryland Security Guard Certification, 12/01/27
Awards
Apprenticeship Readiness Program, 03/01/23
Software
Communication
Teamwork
Cybersecurity
Timeline
Help Desk Supervisor
Merritt Clubs
09.2025 - Current
Flex Security Officer
DMAC Security
09.2024 - Current
Security Officer
ICS Security Services
07.2024 - Current
Ship Dock Handler
AMAZON HUB DDT6
11.2021 - 02.2022
Founder & Chief Executive Officer
Greater than the Greatest Enterprises LLC
04.2021 - Current
Gas Technician
URG Utility Resource Group
01.2021 - 05.2021
URG Utility Resource Group
Gas Technician
Beecher High School
High School Dipolma
Mott Community College
Consumers Energy Electric Lineworker from Pre-Apprenticeship Training Program