Santa Jones
Roselle,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Office Administrator
Vic's Landscaping
07.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Notary Signing Agent
HER Notarial LLC
03.2020 - Current
- Supported timely and accurate administrative task completion.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Compiled over 50 closing packages for drafting and presentation accuracy weekly.
- Examined documents for accuracy, completion and compliance before notarizing.
Senior Sales Director
OneHope Wine
03.2020 - 12.2023
- Prioritized and allocated valuable resources to meet business targets.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Met with department supervisors and provided staff support to attain organizational goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Mentored over 700 team members.
Dialysis Patient Care Technician
Davila Dialysis
07.2018 - 10.2020
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Owner
Family Care Medical Transportation LLC
01.2013 - 06.2018
- Managed day-to-day business operations.
- Resolved complaints and issues involving both patients and employees.
- Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Education
Associate of Science - Nursing
Union County College
Cranford, NJAssociate of Science - Nursing
Hudson County Community College
Jersey City, NJNo Degree - Emergency Medical Technician
Liberty Health
Jersey City, NJNo Degree - Dialysis Technology
Star Learning
Woodbridge, NJ06.2018
Skills
- Office Management
- Time Management
- Good Listening Skills
- Training and Development
- Excellent Work Ethics
- Documentation Skills
- Team Building and Motivation
- Collaborative Leadership
- Team Management
Timeline
Office Administrator
Vic's Landscaping
07.2021 - Current
Notary Signing Agent
HER Notarial LLC
03.2020 - Current
Senior Sales Director
OneHope Wine
03.2020 - 12.2023
Dialysis Patient Care Technician
Davila Dialysis
07.2018 - 10.2020
Owner
Family Care Medical Transportation LLC
01.2013 - 06.2018
Associate of Science - Nursing
Union County College
Associate of Science - Nursing
Hudson County Community College
No Degree - Emergency Medical Technician
Liberty Health
No Degree - Dialysis Technology
Star Learning
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