SANTA TERESA NELSON
Philadelphia,PA
Summary
Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Friendly and enthusiastic Retail Sales Manager. Highly successful at upselling and promoting new products.
Overview
17
17
years of professional experience
Work History
Owner
Phillydreams Event Planning
Philadelphia, PA
03.2017 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Retail Sales Manager ll
AT&T Mobility
01.2012 - 05.2021
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Contacted other store locations to determine merchandise availability
- Greeted customers in a timely fashion while quickly determining their needs
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Built relationships with customers to increase likelihood of repeat business
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Hired and trained staff
- Counted cash drawers and made bank deposits
- Interviewed job candidates and made staffing decisions
- Promoted from Team Leader to Retail Sales Manager within 12 months
- Managed staff of 13 sales associates, 2 team leaders and 2 assistant managers
- Assigned employees to specific duties to best meet the needs of the store
- Examined merchandise to verify that it was correctly priced and displayed
- Scheduled and led weekly store meetings for all employees.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
Union Representative/ Unit 14 Secretary
CWA 13000
05.2008 - 11.2012
- Local 13000 meetings, Attend Grievances, Represent members in meetings, Attend round tables with company and union, Support members fair labor practices
Assistant Store Manager/ Team Leader
AT&T Mobility
01.2007 - 01.2012
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Built relationships with customers to increase likelihood of repeat business
- Interviewed job candidates and made staffing decisions
- Trained staff on appropriately handling difficult and complicated sales
- Generated repeat business through exceptional customer service
- Trained and develop employees
- Greeted customers in a timely fashion while quickly determining their needs.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Customer service-oriented
- Bilingual
- Detail-oriented
- Sales experience
- Data entry
- Goal-oriented
- Friendly demeanor
- Strong work ethics
- People-oriented
- Staff training and development
- Self-motivated
- Energetic personality
- Expansive personal network
- Excellent communication skills
- Outstanding interpersonal skills
Accomplishments
- Promoted from Team Leader to Retail Sales Manager within 12 months.
- Managed staff of 13 sales associates, 2 team leaders, and 2 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
Languages
Spanish
Full Professional
Timeline
Owner
Phillydreams Event Planning
03.2017 - Current
Retail Sales Manager ll
AT&T Mobility
01.2012 - 05.2021
Union Representative/ Unit 14 Secretary
CWA 13000
05.2008 - 11.2012
Assistant Store Manager/ Team Leader
AT&T Mobility
01.2007 - 01.2012