Summary
Overview
Work History
Education
Skills
Timeline
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Santana Alcorta

Lubbock,TX

Summary

Dynamic office manager with a proven track record at Cantu Towing, enhancing operational efficiency through streamlined filing systems and effective vendor negotiations. Skilled in customer service and payroll management, I excel in fostering communication and collaboration across departments, ensuring a harmonious workplace while maintaining budgetary compliance.

Overview

11
11
years of professional experience

Work History

Office Manager

Cantu Towing
01.2015 - 09.2025
  • Coordinated office operations to ensure efficient workflow and resource allocation.
  • Managed vendor relationships, negotiating contracts for services and supplies.
  • Implemented filing systems that improved document retrieval efficiency by 30%.
  • Oversaw scheduling of meetings and appointments to optimize executive time management.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Completed bi-weekly payroll for 15 employees.

Home Health Aide

SYNERGY HomeCare
03.2023 - 01.2024
  • Assisted patients with daily living activities, ensuring comfort and safety in home environments.
  • Monitored vital signs and reported changes to healthcare professionals for timely intervention.
  • Administered medications as prescribed, maintaining accurate records of dosages and schedules.
  • Developed personalized care plans in collaboration with families and healthcare providers to meet patient needs.
  • Implemented routine safety checks in homes to ensure compliance with health regulations and standards.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted disabled clients to support independence and well-being.
  • Provided transportation and appointments management.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.

Patient Service Representative

Visiting Angels Home Care
02.2022 - 03.2023
  • Assisted patients with appointment scheduling and management of medical records.
  • Provided front-line customer service by addressing patient inquiries and concerns effectively.
  • Utilized electronic health record systems to maintain accurate patient information.
  • Collaborated with healthcare staff to streamline patient check-in processes.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.

Education

High School Diploma -

Lubbock Cooper High School
Lubbock

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Scheduling and calendar management
  • Payroll and budgeting
  • Clerical support
  • Scheduling coordination
  • Patient intake
  • Medical insurance
  • Medical filing
  • Flexible schedule
  • Insurance billing

Timeline

Home Health Aide

SYNERGY HomeCare
03.2023 - 01.2024

Patient Service Representative

Visiting Angels Home Care
02.2022 - 03.2023

Office Manager

Cantu Towing
01.2015 - 09.2025

High School Diploma -

Lubbock Cooper High School

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Santana Alcorta