SANTANA BOWEN
Union,New Jersey
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
Work History
Bartender/Restaurant Waiter
Shenel Kitchen
Poughkeepsie, New York
01.2025 - Current
- Provided drink suggestions to customers based on their preferences.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted frequent visitors by name and explained new promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Home Health Aid
JanCare Private Health Services
Hopewell Junction, New York
11.2022 - 11.2023
- Providing quality companionship and support to patients
- Motivating patients and instill confidence through participation in recreational activities
- Supervise the intake of nutritional and medicinal supplies
- Check Vital signs
Customer Service Supervisor
Phenomenal Events & Catering
Montego Bay
03.2016 - 05.2022
- Attended and participated in industry events.
- Managed logistics related to guest registration, transportation, lodging and food and beverage service during events.
- Adhered strictly to safety regulations while setting up various elements at an event location.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Customer Service / Hospitality Desk Representative
Elite Voyage Enterprise Limited
Montego Bay Jamaica
03.2012 - 02.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensure customers tours and transportation are booked.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Identified needs of customers promptly and efficiently.
- Trained new representatives on product knowledge, sales strategies, and company policies.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Education
Certification - Home Health Aid
Big Apple Training
The Bronx, NY11-2022
High School Diploma - Business Studies
Anchovy High School
06-2009
Skills
- First Aid
- Emergency Response
- Basic Life Support
- Communication
- Attention to Detail
- Data Analysis
- Adaptability
- Problem Solving
- Flexibility
- Learning
- Stress Tolerance
- Listening
Hobbies and Interests
Communicating, reading, writing and interacting with individuals from different ethnic backgrounds. Traveling as I love to meet new people and enjoy different cultures and I have recently started fishing which teaches great patience, technique and having the proper equipment, supplies and being prepared is vital in all areas of life.
References
- Mrs. Charmaine Palmer , Manager Phenomenal Events & Catering. Telephone - (1876-406-9616)
- Mrs. Shenel Flemmings , Manager Shenel Kitchen. Telephone - (845-309-6469
Timeline
Bartender/Restaurant Waiter
Shenel Kitchen
01.2025 - Current
Home Health Aid
JanCare Private Health Services
11.2022 - 11.2023
Customer Service Supervisor
Phenomenal Events & Catering
03.2016 - 05.2022
Customer Service / Hospitality Desk Representative
Elite Voyage Enterprise Limited
03.2012 - 02.2016
Certification - Home Health Aid
Big Apple Training
High School Diploma - Business Studies
Anchovy High School