Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Santana Burns

Santana Burns

CNA
Albany,GA
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Summary

Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Resourceful navigation of complex healthcare environments to optimize patient care. Devoted to giving every customer a positive and memorable experience. I possess diverse professional experience in customer service, sales, and management roles. Dedicated to providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Motivated to maintain customer satisfaction and contribute to company success. Just looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Qualfon/Dialog Direct/210 HBW
Remote, TX
06.2020 - 04.2023
  • Successfully managed incoming calls, ensuring prompt and accurate resolution of customer issues, while appropriately escalating matters when necessary
  • Facilitated necessary transfers to connect customers with the appropriate departments, optimizing their experience
  • Engaged customers over the phone with a positive and energetic demeanor, maintaining a steady and reassuring tone throughout interactions.
  • Answered customer inquiries and provided accurate
  • Updated manually any new system with order specifics and customer details, preferences and billing information.

Customer Service Representative Agent

Tele-performance
Albany, GA
07.2012 - 09.2019
  • Provided support in billings and payments, ensuring accuracy, and facilitating smooth transactions with customers
  • Maintained a positive attitude when communicating with customers, fostering a helpful and pleasant interaction experience.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Collected deposits or payments and arranged for billing.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Associates Of Business Administration - Business Administration and Management

American Public University (online)
01.2026

State Certificate - CNA

GWANA, Albany, GA
11.2023
  • Completed patient assessments by taking vital signs, such as temperature, pulse rate and blood pressure.
  • Assisted patients with activities of daily living including bathing, dressing, toileting and grooming.
  • Provided emotional support to patients and their families in a caring manner.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Assisted with transferring patients from beds to wheelchairs or strhers and vice versa.
  • Performed basic nursing procedures under the direction of registered nurses.
  • Reported changes in patient status to RNs or physicians immediately.
  • Answered call lights promptly while maintaining excellent customer service skills when interacting with patients.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.

High School Diploma -

Baker County High School K-12, Newton, GA
01.2011

Skills

  • Customer Service
  • Phone Etiquette
  • Solution-oriented
  • Time Management
  • Inbound and Outbound Calling
  • Scheduling
  • Typing 42 WPM
  • Product Education
  • Grammar
  • High-Energy Attitude
  • Adaptive Team Player
  • Credit Card Payment Processing
  • Research
  • Typing Proficiency
  • Active Listening
  • Warranty Service
  • Appointment Scheduling
  • Medical Terminology Knowledge
  • Patient-Focused Care
  • Monitoring Fluids
  • Patient Relations
  • Collecting Specimens
  • Understands Medical Procedures
  • Collecting Vital Signs
  • Inpatient Care
  • Outpatient Care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - Qualfon/Dialog Direct/210 HBW
06.2020 - 04.2023
Customer Service Representative Agent - Tele-performance
07.2012 - 09.2019
American Public University (online) - Associates Of Business Administration, Business Administration and Management
GWANA - State Certificate , CNA
Baker County High School K-12 - High School Diploma,

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Santana BurnsCNA