Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Santana Cantrell

Henderson,NV

Summary

  • Bilingual (fluent in spanish and english)
  • Knowledgeable and dedicated professional with extensive experience in customer service and service writing.
  • Solid team player with positive demeanor and proven skills in establishing rapport with clients.

Overview

6
6
years of professional experience

Work History

Service Advisor

European House For Imports
08.2022 - Current
  • Maintain a positive attitude when answering phones, greeting customers in person, scheduling, and performing daily duties.
  • Write estimates in a timely manner with accurate parts, supplies, and labor hours listed in a way the customer can easily understand.
  • Multitasking. Writing estimates while scheduling customers and handling various drop offs of parts. All while greeting customers and making sure they are well taken care of.
  • Interpret diagnostic results to explain suggested repairs and service recommendations.
  • Order parts accurately to expedite necessary repairs, minimizing downtime for customers' vehicles.
  • Deliver exceptional customer service to every customer by sharing extensive knowledge in multiple mechanical repairs and services.

Customer Service Representative

Certified Auto Body
11.2020 - 08.2022
  • Prioritized empathy, understanding, and patience in all interactions with clients.
  • Updated repair information to maintain customer updates.
  • Provided excellent customer care by responding to requests and addressing customers concerns.
  • Developed rapport with customers through active listening skills leading to positive feedback from clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Assisted customers in navigating company website and downloading the repair app on their smart phone so that they can be informed every step of the repair process.
  • Focused on excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Pastry Chef

Vegas Sweets (Self Employed)
05.2018 - 11.2021
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Determined baking times for various items. Prepared ingredients in a timely manner.
  • Answered customer questions about products and services.
  • Made it a priority to incorporate locally sourced ingredients into recipes when possible to support small businesses.
  • Maintained a clean and organized kitchen workspace.
  • Personalized pastry creations for holidays, weddings, graduations, and personal events.
  • Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
  • Processed customer orders and payment transactions.

Education

GED -

Adult Education Services
11.2006

Languages

Spanish
English

References

Available upon request.       

Timeline

Service Advisor

European House For Imports
08.2022 - Current

Customer Service Representative

Certified Auto Body
11.2020 - 08.2022

Pastry Chef

Vegas Sweets (Self Employed)
05.2018 - 11.2021

GED -

Adult Education Services
Santana Cantrell