Knowledgeable and dedicated professional with extensive experience in customer service and service writing.
Solid team player with positive demeanor and proven skills in establishing rapport with clients.
Overview
6
6
years of professional experience
Work History
Service Advisor
European House For Imports
08.2022 - Current
Maintain a positive attitude when answering phones, greeting customers in person, scheduling, and performing daily duties.
Write estimates in a timely manner with accurate parts, supplies, and labor hours listed in a way the customer can easily understand.
Multitasking. Writing estimates while scheduling customers and handling various drop offs of parts. All while greeting customers and making sure they are well taken care of.
Interpret diagnostic results to explain suggested repairs and service recommendations.
Order parts accurately to expedite necessary repairs, minimizing downtime for customers' vehicles.
Deliver exceptional customer service to every customer by sharing extensive knowledge in multiple mechanical repairs and services.
Customer Service Representative
Certified Auto Body
11.2020 - 08.2022
Prioritized empathy, understanding, and patience in all interactions with clients.
Updated repair information to maintain customer updates.
Provided excellent customer care by responding to requests and addressing customers concerns.
Developed rapport with customers through active listening skills leading to positive feedback from clients.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assisted customers in navigating company website and downloading the repair app on their smart phone so that they can be informed every step of the repair process.
Focused on excellent communication skills, both verbal and written.
Gained extensive knowledge in data entry, analysis and reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Pastry Chef
Vegas Sweets (Self Employed)
05.2018 - 11.2021
Decorated cakes, cupcakes and other pastries according to customer requests.
Determined baking times for various items. Prepared ingredients in a timely manner.
Answered customer questions about products and services.
Made it a priority to incorporate locally sourced ingredients into recipes when possible to support small businesses.
Maintained a clean and organized kitchen workspace.
Personalized pastry creations for holidays, weddings, graduations, and personal events.
Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
Processed customer orders and payment transactions.