Santana Chavez
Aurora,CO
Summary
Experienced salesman dedicated to exceeding customer expectations and fostering long-term relationships through energy, integrity, attentiveness, speed, accuracy, and smart profitability. Diligent worker with a strong customer service background, adept at efficiently resolving inquiries and maintaining high satisfaction rates. Demonstrated expertise in leveraging communication and problem-solving skills to enhance the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (CPhT)
UCHealth University of Colorado Hospital
06.2024 - Current
- Trained 10 new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Stocked, labeled, and inventoried thousands of medications to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Customer Experience Manager (CEM)
Jiffy Lube
07.2021 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, 100% customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
Flooring Laborer
Precision Flooring
06.2019 - 06.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Salesman
Sirius XM Allied Global
10.2018 - 06.2019
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products to approximately 100-120 listeners a day.
Host
Maggiano's Little Italy
03.2018 - 10.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Kennel Technician
U Lucky Dog
07.2017 - 02.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Kept animals clean and free of contaminants to promote optimal health.
Education
Bachelor's degree - Computer Science
Colorado Technical University-Online
Aurora, CO07.2025
High school or equivalent - undefined
North High School
Denver, CO07.2017
Skills
- Extensive sales background
- Hospitality industry background
- Customer service experience
- Vehicle maintenance expertise
- Inventory management
- Proficient in computer applications
- Effective conflict resolution
- Strong verbal communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Trained multiple new pharmacy technicians on pharmacy policies, procedures and best practices.
- Improved customer service standards by 10-12%.
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Certified Pharmacy Technician (CPhT)
UCHealth University of Colorado Hospital
06.2024 - Current
Customer Experience Manager (CEM)
Jiffy Lube
07.2021 - Current
Flooring Laborer
Precision Flooring
06.2019 - 06.2021
Salesman
Sirius XM Allied Global
10.2018 - 06.2019
Host
Maggiano's Little Italy
03.2018 - 10.2018
Kennel Technician
U Lucky Dog
07.2017 - 02.2018
High school or equivalent - undefined
North High School
Bachelor's degree - Computer Science
Colorado Technical University-Online
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