Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SANTANA CHAVEZ

Phoenix,AZ

Summary

Motivated and adaptable professional with strong communication skills and a proven ability to thrive in fast-paced, customer-focused environments. Recognized for delivering exceptional service, resolving challenges with professionalism, and contributing to a positive, team-oriented atmosphere. Committed to promoting inclusivity, support, and empathy in all pursuits.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Aupair

AupairWord
01.2025 - 05.2025
  • Provided full-time childcare for 3 children, fostering an environment that supported their growth and development
  • Collaborated with the host family to establish routines, discipline strategies, and learning goals, ensuring consistency and open communication
  • Navigated a Spanish-speaking household as a non-native speaker, building strong communication skills, patience, and cultural sensitivity

Registered Behavior Technician

LEARN Behavioral
06.2024 - 01.2025
  • Implemented individualized behavior intervention plans for clients, enhancing skill acquisition and reducing challenging behaviors.
  • Conducted direct one-on-one therapy sessions, utilizing ABA techniques to promote social and communication skills.
  • Utilized data collection tools to track client performance, ensuring adherence to evidence-based practices.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.


Spa Attendant

Arctic Labs
12.2024 - 05.2024
  • Supported front desk operations including booking appointments, greeting guests upon arrival, and processing payments accurately while maintaining the confidentiality of client information.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing the risk of contamination or illness.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Child Development Specialist

Boys and Girls Club
02.2023 - 11.2023
  • Worked with children of varying ages, interests, skills, and developmental levels, and organized appropriate activities.
  • Transported and escorted program participants to and from field trips and school.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
  • Provided a nurturing environment that supported children's emotional well-being reducing instances of challenging behavior.

Servers Assistant

Pf Changs
12.2022 - 02.2023
  • Maintained a clean, safe, and organized work environment to safeguard servers and patrons.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.

Server

Olive Garden
05.2021 - 08.2021
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.

Brand Ambassador

Aerie
05.2019 - 10.2019
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained clean sales floor and straightened and faced merchandise.

Sales Associate

Schlotzsky's
04.2018 - 10.2018
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.

Education

Master of Science - Integrative And Functional Nutrition

Northwestern Health Sciences University
12-2026

No Degree - Languages

LAE Madrid Spanish School

Bachelor of Arts - Psychology

New Mexico State University
05.2024

Skills

    Strong Communication Skills

    Attention to Detail

    Adaptability Under Pressure

    Works effectively with others

Certification

  • CPR Certified

Timeline

Aupair

AupairWord
01.2025 - 05.2025

Spa Attendant

Arctic Labs
12.2024 - 05.2024

Registered Behavior Technician

LEARN Behavioral
06.2024 - 01.2025

Child Development Specialist

Boys and Girls Club
02.2023 - 11.2023

Servers Assistant

Pf Changs
12.2022 - 02.2023

Server

Olive Garden
05.2021 - 08.2021

Brand Ambassador

Aerie
05.2019 - 10.2019

Sales Associate

Schlotzsky's
04.2018 - 10.2018

No Degree - Languages

LAE Madrid Spanish School

Bachelor of Arts - Psychology

New Mexico State University

Master of Science - Integrative And Functional Nutrition

Northwestern Health Sciences University

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