Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Affiliations
Timeline
Generic

Santana Dorse

Memphis,TN

Summary

Efficient Office Assistant with 4 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Crew Trainer

McDonald's
Paris, TN
05.2016 - 05.2018
  • Provided on the job training for new employees
  • Received payment via cash or credit card for purchases
  • Maintained clean and orderly check out areas.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Maintained accurate records of employee performance evaluations and training sessions.
  • Utilized problem solving techniques when dealing with challenging situations or disputes between employees.
  • Documented performance, safety and customer service needs to improve operations.
  • Instructed new team members on correct procedures for operations.

Retail Associate-Seasonal

Walmart
Paris, TN
06.2018 - 03.2019
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Adhered to safety policies while handling hazardous materials or chemicals.
  • Performed price checks on items requested by customers.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Maintained records related to sales for store management.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Rang up retail purchases and processed payment cards, returning appropriate cash and coin to customers.

Office Assistant

University of Memphis
Memphis, TN
08.2018 - 03.2019
  • Operated photocopiers, scanners, and personal computers.
  • Answered telephones, directed calls, and took messages.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained an organized filing system of paper documents and electronic files.
  • Greeted visitors, determined their needs, and directed them to the appropriate personnel.
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Provided administrative support to staff members, including copying and scanning documents, and filing paperwork.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Server

Olive Graden
Memphis, TN
04.2019 - 12.2019
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus and answered questions regarding items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Trained new employees to perform duties.

Sales Associate

Best Buy
Memphis, TN
02.2020 - 12.2020
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed transactions using a point-of-sale system.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Placed special orders or called other stores to find desired items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Customer Representative

WFH- Verizon
Memphis, TN
01.2021 - 02.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Maintained customer records in company database.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Office Assistant

Frank Balton & Company
Memphis, TN
04.2022 - 08.2022
  • Answered telephones, directed calls, welcomed visitors to office, and took messages, .
  • Operated photocopiers scanners, and personal computers.
  • Typed, formatted and edited correspondence and other documents.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Maintained an organized filing system of paper documents and electronic files.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Daycare Teacher & Office Assistant

Building Bridges Daycare
Memphis, TN
10.2022 - 07.2023
  • Read stories to children and taught painting, drawing, and crafts.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Monitored student progress to ensure cooperation and growth.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Integrated technology into lesson plans.
  • Managed record keeping duties such as attendance records and daily reports of individual child activities.

Nanny/Babysitter

Private party/home owner.
Memphis, TN
08.2018 - Current
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Ensured physical and social well-being of each child.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Provided direct-care services for children of varying ages.
  • Kept detailed records of each child's progress including meals eaten, naps taken.
  • Taught reading, arts and crafts and lap play to encourage intellectual development.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Traveled with family to help with vacation activities and childcare.

Education

Bachelor of Arts - Social Work

The University of Memphis
Memphis
12-2024

High School Diploma -

Henry County High School
Paris, TN
05-2018

Skills

  • Contract Preparation
  • Scheduling
  • Presentation Development
  • Mail Handling
  • Call Handling
  • Meeting Planning
  • Bookkeeping
  • Calendar Management
  • Administrative Support
  • Customer Service
  • Event Preparation
  • Office Administration
  • File Maintenance
  • Data Entry
  • Lesson Planning
  • Behavior Modeling
  • Activity Planning
  • Classroom Instruction
  • Supply Management
  • Infant Care
  • Preschool Educator

Certification

  • Food Handler Certification
  • Driver's License
  • CPR Certification

Additional Information

Skills & Abilities Proficient in Microsoft Office and Internet handling Excellent communication skills with a focus on customer service Detail oriented and well organized Ability to work well under pressure Great time management skills Self-motivated worker Leadership tendencies Able to adapt and learn quickly

Affiliations

  • Volunteering for a local shelter
  • Judging pageants
  • Baking
  • Photography
  • Healthy Free Youth Council
  • Mentoring Less Fortunate

Timeline

Daycare Teacher & Office Assistant

Building Bridges Daycare
10.2022 - 07.2023

Office Assistant

Frank Balton & Company
04.2022 - 08.2022

Customer Representative

WFH- Verizon
01.2021 - 02.2022

Sales Associate

Best Buy
02.2020 - 12.2020

Server

Olive Graden
04.2019 - 12.2019

Office Assistant

University of Memphis
08.2018 - 03.2019

Nanny/Babysitter

Private party/home owner.
08.2018 - Current

Retail Associate-Seasonal

Walmart
06.2018 - 03.2019

Certified Crew Trainer

McDonald's
05.2016 - 05.2018

Bachelor of Arts - Social Work

The University of Memphis

High School Diploma -

Henry County High School

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Santana Dorse