Summary
Overview
Work History
Education
Skills
Timeline
Intern

Santana Ferrell

Columbus,OH

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

19
19
years of professional experience

Work History

Call Center agent

Teleperformance USA
02.2006 - 11.2008
  • For, DSL and Fiber-optics
  • Answer customer calls and assist with setting up new DSL accounts
  • Troubleshoot TCP/IP connectivity issues (configure Ethernet cards, configure LAN), Configure and troubleshoot email issues for web-based email programs and all versions of Microsoft Outlook and Outlook Express
  • Assist customers with installing and configuring Security software
  • Answer inbound DSL trouble calls and resolve issues (average 40 calls per day).

Insurance Service Professional

Nationwide Insurance
05.2021 - Current
  • Job duties include explaining insurance premiums, Making changes to policies, as well as bill payment
  • I utilize tools that allow me to see billing, and policies in a whole.

Customer Service Representative/Call Center

Spectrum Communications
Columbus, OH
10.2018 - 10.2020
  • Help customers troubleshoot their internet connectivity issues and pay bills
  • I used many tools that required multi-tasking including tools to authenticate and check lines for problem spots.

Customer Service

Kroger
06.2006 - 01.2007
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

AIRMAN

US NAVY
06.2004 - 01.2005
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Produced weekly status reports detailing logistic operations and problems.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.

Education

Bachelor of Science -

Some College
University Of Phoenix
03.2026

Skills

  • Technical Support
  • Help desk
  • Networking: TCP/IP, DNS, WINS, Wireless, PON Networking
  • Software: Microsoft Applications (Word, Excel, PowerPoint); Email (Outlook,
  • Outlook Express, Windows Mail, and various web-based email applications);
  • Virus security applications (Norton, McAfee, Verizon Security Suite)
  • Hardware: PCs and notebooks (Dell, HP, Compaq) and all peripherals (printers Fax machines, NIC cards)
  • Military Service

Timeline

Insurance Service Professional

Nationwide Insurance
05.2021 - Current

Customer Service Representative/Call Center

Spectrum Communications
10.2018 - 10.2020

Customer Service

Kroger
06.2006 - 01.2007

Call Center agent

Teleperformance USA
02.2006 - 11.2008

AIRMAN

US NAVY
06.2004 - 01.2005

Bachelor of Science -

Some College

Similar Profiles

CREATE PROFILE
Santana Ferrell