Versatile and results-driven professional with a proven track record at The Harris Nest Llc, adept in cooking and customer service. Excelled in enhancing menu offerings and customer satisfaction, demonstrating exceptional multitasking and problem-solving skills. Achieved significant improvements in team productivity and service quality through effective leadership and training at Craddock Oil Company.
Hi, I’m
Santana Harris
mccomb,United States
Summary
Overview
9
years of professional experience
Work History
The Harris Nest Llc
Cook
12.2020 - Current
Job overview
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Cooked meals to meet customer dietary preferences and special requests.
- Engaged with guests to gather feedback and improve menu offerings.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Sanderson Farms Processing Plant
2nd Shift Chicken Processor
10.2018 - 01.2021
Job overview
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Made sure that products were produced on time and are of good quality.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
Craddock Oil Company
Assistant Manager
04.2016 - 06.2018
Job overview
- Led training initiatives, enhancing employee skills and confidence.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Southwest Community College Summit, MS
from Nursing
University Overview
I did not finish, but I am thinking about going back when I am able.
South Pike High SchoolMagnolia
High School Diploma
05.2007
University Overview
I graduated with honors. National Technical Honor Society (NTHS) and Health Occupations Students of America(HOSA)
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Multitasking and organization
- Problem-solving
- Time management
- Attention to detail
- ServSafe certified
Timeline
Cook
The Harris Nest Llc
12.2020 - Current
2nd Shift Chicken Processor
Sanderson Farms Processing Plant
10.2018 - 01.2021
Assistant Manager
Craddock Oil Company
04.2016 - 06.2018
Southwest Community College
from Nursing
South Pike High School
High School Diploma
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