Antana Hobbs
Boston,MA
Summary
Dynamic team player with a proven track record of enhancing customer satisfaction and improving inventory accuracy at Boston College. Skilled in team building and exceptional customer service, adept at fostering positive environments and driving performance improvements. Excelled in roles requiring active listening and creative problem-solving, significantly contributing to team and organizational success.
Overview
2
2
years of professional experience
Work History
Barista
Boston College
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Scuba Shop Employee
Scuba Shop
05.2024 - 08.2024
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed multiple priorities simultaneously while maintaining a high level of productivity during busy periods or peak hours.
- Enhanced store appearance with regular cleaning and merchandise organization, attracting more customers.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
Compliance Support Specialist
Ece Compliance Gurus
12.2023 - 03.2024
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Inventory Specialist
Banana Republic
09.2022 - 06.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
Education
Master of Arts - Finance
Boston College
Chestnut Hill, MA05.2027
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Performance Improvement
- Ordering Procedures
Timeline
Scuba Shop Employee
Scuba Shop
05.2024 - 08.2024
Barista
Boston College
03.2024 - Current
Compliance Support Specialist
Ece Compliance Gurus
12.2023 - 03.2024
Inventory Specialist
Banana Republic
09.2022 - 06.2023
Master of Arts - Finance
Boston College
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