SANTANA HOLMES
Washington,DC
Summary
Effective recent graduate committed to learning, developing skills in office management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Currently seeking a full-time position.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Member Service Representative
Sam’s Club
05.2020 - 11.2020
- Assist members with product location and availability.
- Creating new memberships.
- Assisting members with credit applications.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Student Manager
Starbucks
10.2017 - 10.2020
- Assist the store manager in executing store operations.
- Constantly evaluating environment and customers to provide a quality experience.
- Providing prompt service, quality products and maintained store cleanliness.
- Training new employees.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new sales associates to contribute to store's positive culture.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
Team member
Chipotle Mexican Grill
10.2016 - 05.2017
- Practiced customer service skills.
- Answering questions guest may have.
- Servicing the food line.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Team member
Jamba Juice
05.2016 - 08.2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including cash and credit purchases or refunds.
- Answered questions about store policies and concerns to support positive customer experiences.
Communications Intern
Downtown Business Improvement District
04.2016 - 08.2016
- Reaching out to different companies and organizations to update their business information for the downtown area.
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
- Provided administrative support to senior team members.
Education
Bachelor of Science - Business
Kent State University
Kent, OH 08.2016 - 12.2020
High School Diploma -
Capital City Public Charter School
Washington, DC 08.2014 - 05.2016
Skills
Interpersonal skills
Basic Knowledge of POS systemsCash HandlingOral communicationCustomer service skillsFilingPOSRetailScanningDrawer management
Customer assistance
Cleaning and sanitizing
Staff Training
Timeline
Member Service Representative
Sam’s Club
05.2020 - 11.2020
Student Manager
Starbucks
10.2017 - 10.2020
Team member
Chipotle Mexican Grill
10.2016 - 05.2017
Bachelor of Science - Business
Kent State University
08.2016 - 12.2020
Team member
Jamba Juice
05.2016 - 08.2016
Communications Intern
Downtown Business Improvement District
04.2016 - 08.2016
High School Diploma -
Capital City Public Charter School
08.2014 - 05.2016