Summary
Overview
Work History
Education
Skills
Timeline
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SANTANA HOLMES

Washington,DC

Summary

Effective recent graduate committed to learning, developing skills in office management and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Currently seeking a full-time position.

Overview

6
6
years of post-secondary education
5
5
years of professional experience

Work History

Member Service Representative

Sam’s Club
05.2020 - 11.2020
  • Assist members with product location and availability.
  • Creating new memberships.
  • Assisting members with credit applications.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.

Student Manager

Starbucks
10.2017 - 10.2020
  • Assist the store manager in executing store operations.
  • Constantly evaluating environment and customers to provide a quality experience.
  • Providing prompt service, quality products and maintained store cleanliness.
  • Training new employees.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Mentored new sales associates to contribute to store's positive culture.
  • Built positive relationships with customers to increase repeat business.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Team member

Chipotle Mexican Grill
10.2016 - 05.2017
  • Practiced customer service skills.
  • Answering questions guest may have.
  • Servicing the food line.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Team member

Jamba Juice
05.2016 - 08.2016
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.

Communications Intern

Downtown Business Improvement District
04.2016 - 08.2016
  • Reaching out to different companies and organizations to update their business information for the downtown area.
  • Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
  • Provided administrative support to senior team members.

Education

Bachelor of Science - Business

Kent State University
Kent, OH
08.2016 - 12.2020

High School Diploma -

Capital City Public Charter School
Washington, DC
08.2014 - 05.2016

Skills

Interpersonal skills

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Timeline

Member Service Representative

Sam’s Club
05.2020 - 11.2020

Student Manager

Starbucks
10.2017 - 10.2020

Team member

Chipotle Mexican Grill
10.2016 - 05.2017

Bachelor of Science - Business

Kent State University
08.2016 - 12.2020

Team member

Jamba Juice
05.2016 - 08.2016

Communications Intern

Downtown Business Improvement District
04.2016 - 08.2016

High School Diploma -

Capital City Public Charter School
08.2014 - 05.2016

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SANTANA HOLMES