Santana Lopez
Abiquiu,NM
Summary
Skilled Visitor Services Associate with experience in customer service, office administration, and visitor coordination. Strengths include strong communication skills, adaptability, and ability to manage multiple tasks efficiently. Contributed significantly to enhancing visitor experience at previous roles by providing top-notch service and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Visitor Services Associate
Georgia O'Keeffe Musuem
Santa Fe, NM
03.2021 - Current
- Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events.
- Increased efficiency in front-desk operations by streamlining check-in processes for both individual visitors and large tour groups.
- Managed ticket sales and admissions, contributing to the overall success of the organization's revenue goals.
- Performed data entry of customer orders into company database.
- Managed customer inquiries in person, over the phone, and via email.
Retail Worker
Bodes General Mercantile
Abiquiu, NM
03.2020 - 02.2021
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Greeted customers, identified their needs and provided assistance with product selection.
Graphic Design Assistant
ENMU
Portales, NM
08.2019 - 12.2019
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Participated in brainstorming sessions with cross-functional teams to generate innovative ideas for upcoming projects.
- Enhanced brand visibility by designing eye-catching marketing materials for print and digital campaigns.
- Worked closely with the marketing team on content creation including logo designs, email campaigns, social media posts.
Assistant Supervisor
Rio Arriba County Summer School Program
Medanales , NM
05.2016 - 08.2016
- Assisted in watching over children, distributed lunch, and did paperwork on daily lunch counts and applications.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Developed policies, procedures, and protocols to ensure the safety of all participants in the program.
- Cultivated relationships with parents and guardians by providing regular updates on their child's progress.
Education
Bachelor of Arts - Graphic Design
Eastern New Mexico University
Portales, NM11-2019
Bachelor of Arts - Film And Digital Media
Northern New Mexico College
Española, NM05-2017
Skills
- Customer Service
- Administrative tasks
- Schedule Management
- Organizational Skills
- Operating systems
- Data assessment
Timeline
Visitor Services Associate
Georgia O'Keeffe Musuem
03.2021 - Current
Retail Worker
Bodes General Mercantile
03.2020 - 02.2021
Graphic Design Assistant
ENMU
08.2019 - 12.2019
Assistant Supervisor
Rio Arriba County Summer School Program
05.2016 - 08.2016
Bachelor of Arts - Graphic Design
Eastern New Mexico University
Bachelor of Arts - Film And Digital Media
Northern New Mexico College
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