Tomas Santana Luna
Summary
Energetic, friendly, and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
7
7
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
06.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers as well as crew members.
Deli Associate
Food Lion
05.2022 - 06.2023
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
Food Waiter
Longhorn Steakhouse
10.2020 - 02.2022
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
Waitress Trainer
Country Club of Salisbury
04.2018 - 07.2020
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Education
High School Diploma -
East Rowan High School
06.2017
Skills
- Customer Service
- Interpersonal skills
- Problem Solving
- Team Player
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Verbal and written communication
- Multilingual skills
- Training and coaching
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Flight Attendant
SkyWest Airlines
06.2023 - Current
Deli Associate
Food Lion
05.2022 - 06.2023
Food Waiter
Longhorn Steakhouse
10.2020 - 02.2022
Waitress Trainer
Country Club of Salisbury
04.2018 - 07.2020
High School Diploma -
East Rowan High School
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