Summary
Overview
Work History
Education
Certification
Timeline
Generic

Santana Milligan

Durant,Oklahoma

Summary

Expert at building relationships for the betterment of the business.Master communicator that can deliver any message directly and with purpose.Energetic Training and Development professional versed in developing and implementing training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods, and implementing team-building activities to meet training needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager of IT Tribal Solutions

Choctaw Nation of Oklahoma
Durant, OK
06.2022 - Current
  • Designed front-end and back-end solutions for test-driven development.
  • Modified existing software systems to enhance performance and add new features.
  • Participated and contributed to best practices to drive software development lifecycle.
  • Troubleshot and resolved problems with programs and systems.
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Gathered, outlined and reviewed business requirements.

Coordinator for Academic and Career Services

Southeastern Oklahoma State University
Durant, OK
02.2022 - 06.2022
  • Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
  • Developed career and education plans based on individual needs.
  • Worked with team to continuously improve career and placement opportunities for students.
  • Connected with business and recruiters to build relationships and increase opportunities for students.

Director of Retail Grocery Operations

Choctaw Nation of Oklahoma
Durant, Oklahoma
04.2021 - 02.2022
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by [Number]%.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.

Continuous Improvement Manager

Choctaw Nation of Oklahoma
12.2019 - 04.2021
  • Evaluated internal control systems, established practices and standard operating procedures against EPA regulations and identified deficiencies
  • Investigated sources of risks as part of process, equipment and graded inspections for hotel housekeeping
  • Implemented systems to analyze and optimize processes, resolve deficiencies and control costs across the brand of the organization

Workforce Coordinator/Training Development Analyst

Choctaw Nation of Oklahoma
02.2018 - 09.2018
  • Built network of Choctaw-based employers to place members of the Job for the Day program
  • Identified, placed, and followed up with performance and attendance of program members
  • Develops, implements, and facilitates supervisory trainings for managers and supervisors
  • Helps identify top talent and to implement succession planning for leadership

Academy Facilitator, Co Manager, Assistant Manager

Walmart Stores, Inc, Walmart
07.2007 - 02.2018
  • Facilitator for, Academy, Oversaw implementation and Facilitation of company approved curriculum and processes.
  • Improved associate's skillsets with detailed, hands-on training in real world situations.
  • Networked with catchment stores to build relationships and achieve goals through detailed team-oriented tasks.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.

Education

Associate's Degree - Business Administration

Eastern Oklahoma State College
Wilburton, OK
05.2019

BBA - Business Administration/Marketing

Southeastern Oklahoma State University
Durant, OK
08.2020

MBA - Business Administration/Marketing

Southeastern Oklahoma State University
Durant, OK
12.2021

Certification

LEAN Yellow Belt Certification - Lean Six Sigma, LEAN Green Belt Certification - Lean Six Sigma, LEAN Blackbelt Certification - Lean Six Sigma, Excel 2013 - Microsoft Office Specialist, Coach, Speaker, and Trainer - Leadership Practices Institute, Certified Life Coach and Speaker - John Maxwell Certification, ServSafe Certification - Agile Scrum Master Certification

Timeline

Manager of IT Tribal Solutions

Choctaw Nation of Oklahoma
06.2022 - Current

Coordinator for Academic and Career Services

Southeastern Oklahoma State University
02.2022 - 06.2022

Director of Retail Grocery Operations

Choctaw Nation of Oklahoma
04.2021 - 02.2022

Continuous Improvement Manager

Choctaw Nation of Oklahoma
12.2019 - 04.2021

Workforce Coordinator/Training Development Analyst

Choctaw Nation of Oklahoma
02.2018 - 09.2018

Academy Facilitator, Co Manager, Assistant Manager

Walmart Stores, Inc, Walmart
07.2007 - 02.2018

Associate's Degree - Business Administration

Eastern Oklahoma State College

BBA - Business Administration/Marketing

Southeastern Oklahoma State University

MBA - Business Administration/Marketing

Southeastern Oklahoma State University

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Santana Milligan