Santana Morris, JP
Charlotte,NC
Summary
Balanced Business Development Director ready for new position where talents in forecasting and proposal development can be utilized. Committed to building strong and loyal client relationships and partnerships built on trust.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Development Director
Sir Tech Jamaica
09.2022 - Current
- Collaborated with marketing department to maintain proper branding.
- Completed and submitted monthly and yearly reports to support executive decision-making.
- Analyzed market trends and customer needs to identify new business development opportunities.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with sales and marketing departments to support client acquisition.
- Provided market feedback to company leaders regarding competitive offerings, prospect needs and product development ideas.
- Planned and coordinated implementation of business plans and penetration of new markets.
- Developed training plans and performance improvement plans to address skill set gaps.
- Consistently exceeded quotas through penetration of new accounts.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
Lecturer
Montego Bay Community College
05.2019 - 08.2022
- Lectured students in a range of courses within the business discipline, with an average student count of 35 per class
- Mentored and advised students to explore career pathways based on and amplify their knowledge, skills, and strengths.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Participated in conferences and professional development opportunities to stay up-to-date with the latest trends in the field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Led seminars and workshops to facilitate student learning and engagement and increase memory retention.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Utilized distance learning technology to instruct students remotely.
- Conducted individual research projects to actively contribute to the institution's research work.
- Prepared course materials and deliver lectures to undergraduate students on strategic management, international marketing, marketing strategies, customer service, organizational conflict and negotiation, work experience, small business management, introduction to management, human resource management, business ethics, professionalism and ethics, and principles of marketing
- Liaised with ministry offices and small businesses to create mutually beneficial partnerships
- Planned, evaluated, and revised curricula, course content, course materials, and methods of instruction
- Provided mentoring for 12–17 students per semester to monitor academic progress and skill acquisition, advised on class schedules, and assisted with decision-making on career goals
- Created lesson plans for theoretical instruction as well as role simulation sessions for practical learning
- Designed all assessments, tests, and quizzes for grading and evaluating purposes.
Executive Corporate Trainer (temporary contract)
Ocean Cliff Hotel
08.2014 - 08.2020
- Customer Service and Front Desk Trainer
- Developed a user manual for hospitality staff.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Created training programs and instructional materials to further educate personnel.
- Conducted evaluations and observed employee performance to identify areas for improvement.
- Prepared educational materials such as module summaries, videos, and informational packets.
- Authored, updated, and implemented training procedures.
- Developed effective training manuals, modules and teaching aids.
- Developed training programs to meet company objectives.
- Reviewed effectiveness of programs and proposed updates to maximize success.
Regional Service Manager
Caribbean Baptist Fellowship
08.2014 - 08.2020
- Developed and implemented business, marketing, and advertising plans
- Managed internal and external stakeholder relations and negotiated contracts
- Organized regional conferences across the Caribbean
- Oversee daily operations, managed budgets, and set performance objectives
- Achieved business goals and revenue targets
- Ensured company standards and procedures were followed
- Prepared and presented monthly, quarterly, and annual statements, analyses, and reports of operations and finances
- Represented the organization at member bodies' general assemblies, executive meetings, and conferences
- Coordinated and maintained member bodiesʼ statuses within a particular geographic region
- Improved regional policies, processes, and practices to ensure regional member bodies follow company rules and regulations, as well as stakeholder collaboration in developing future plans.
- Established and maintained relationships with regional customers, vendors, and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across regions.
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Confirmed compliance with local, state, and federal regulations at all times.
- Coordinated with regional service teams to resolve customer service issues.
- Monitored regional service operations to confirm compliance with industry standards.
Executive Managing Director
Jamaica Intensive Reading Clinic
03.2014 - 05.2019
- Established company goals and objectives, both short-term and long-term
- Developed business plans and strategies
- Advised the board of directors on strategic issues
- Presented reports on the company's business and performance to the board
- Motivated and provided leadership to Managers and senior executives
- Built relationships with external experts and agencies through seminars, conferences, and professional networking
- Ensured that the company continues to make profits and grow investors wealth.
- Designed and delivered client-defined systems and processes with tools and databases.
- Applied implementation process methodology to advance business objectives.
- Established and managed activities towards project milestones.
- Participated in the formal hand-off of projects and initiatives to other departments.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided business process re-engineering recommendations to achieve successful account conversion.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Led the development of a comprehensive business plan to maximize profitability and company performance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
Director Of Special Projects
Book Industry Association of Jamaica
02.2017 - 06.2018
- Served as a liaison with executives, department heads, and board members to ensure that organizational goals are met
- Drafted schedules for the implementation of long-range plans and proposals
- Monitored project progress, drafting and distributing periodic progress reports for leadership and stakeholders
- Evaluated company documentation to verify alignment with regulatory requirements.
- Assisted with sales and marketing strategies to foster the achievement of revenue goals.
- Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Maintained compliance with applicable laws, regulations, policies, and best practices
- Performed other related duties as assigned.
Classroom Teacher and Department Supervisor
Reading Preparatory and High
09.2012 - 02.2014
- Taught Religious Education to a group of seven-grade students
- Taught Home Management to a group of seven to nine-grade students
- Planned and scheduled department meetings and delegated work to the department
- Coordinated activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees
- Maintained department records and generated routine and ad hoc reports for management.
- Collaborated with parents, administrators, and counselors to develop improvement plans for struggling students.
- Helped students develop self-esteem and life skills by fostering healthy conflict resolution, critical thinking, and communication.
- Planned lessons, activities, and trips to cover all required course material.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
Education
Doctor of Business Administration - Business Administration
University Of The West Indies
Kingston, Jamaica06.2025
MBA - Business Administration
University of Technology
Kingston, Jamaica11.2017
Bachelor of Education (Hon) - Primary Education
Jamaica, College For Leadership And Theological Development
Kingston, Jamaica05.2014
Diploma of Education - Reading Teacher Education
Shortwood Teachersʼ College
Kingston, Jamaica05.2012
Skills
- Public Relations
- Critical Thinking
- Conflict Management
- Grant & Policy Writing
- People Management
- Leadership
- Time Management
- Teamwork and Collaboration
- Strategic Planning
- Written and Verbal Communication
- Adaptability
- Emotional Intelligence
- Relationship Building and Rapport
- Training and Mentoring
- Performance Metrics
- Quality Control
- New Business Development
- Business Intelligence
- Reporting Capabilities
- Sales Forecasts
- Proposal Development
- Research
Accomplishments
- 2021 Justice of the Peace, Minister of Justice.
- 2019 Distinguished President, Kiwanis Club of Young Professionals, Western, Jamaica.
- 2019 Service Above Self Award by the Rotaract for Exemplifying “Service Above Self", Rotaract.
- 2019 Youth Musgrave Medal for Education, Community, and Development, Jamaica National Museum.
- 2017 Prime Minister's Youth Award for Excellent work in Leadership, Prime Minister of Jamaica.
- 2017 30 Under 30 Emerging Leaders Award, Washington DC.
- 2017 Jamaica Youth Ambassador to United Nations General Assembly, Minister of Foreign Affair.
- 2016 Governor General Awards for Excellence in Achievement and Leadership, Governor General of Jamaica.
Certification
- Executive Certificate in Transformational Leadership in the 21st Century, University of The West Indies, Jamaica
- Professional Certificate in Strategic Economic Diplomacy, International Centre for Parliamentary Studies, London, United Kingdom
Organizations
- St. James Governor General ʻs Achievement Award Selection, Committee Member, Washington, United States, Present
- Baptist World Alliance, Leadership Committee Member
- Justice of The Peace Commissioning Planning Committee, Chairman, Western, Jamaica
- Women of Destiny, Director of Global Affairs
- Book Industry Association of Jamaica, Director of Special Projects
- National 2030 Agenda Oversight Committee, Committee Member
- Governor General of Jamaica, Parish Chairman - I Believe Initiative Programme
- International Literacy Association, Member
Accolades
- Justice of the Peace, Minister of Justice, 2021
- Distinguished President, Kiwanis Club of Young Professionals, Western, Jamaica, 2019
- Service Above Self Award, Rotaract, 2019
- Youth Musgrave Medal for Education, Community and Development, Jamaica National Museum, 2019
- Prime Minister's Youth Award for Excellent work in Leadership, Prime Minister of Jamaica, 2017
- 30 Under 30 Emerging Leaders Award, Washington DC, 2017
- Jamaica Youth Ambassador to United Nations General Assembly, Minister of Foreign Affair, 2017
- Governor General Awards for Excellence in Achievement and Leadership, Governor General of Jamaica, 2016
Publications
- Double-Entry Reading Journal
- Keeping Control of Your Daily Tasks
- Strategic Reading Record Book
Hobbies and Interests
- Business Policy
- Foreign Policy
- Economic Policy
- Public Policy Development
- Cultural Policy
Projects
- UNESCO, Open Dialogue on Al Ethics-Artificial Intelligence with Human Values for Sustainable Development, Montreal, Canada, 2020 All Island Summer Reading Camp, 08/2016 – 09/2018
Affiliations
- St. James Governor General's Achievement Award Selection, Committee Member.
- Baptist World Alliance, Leadership Committee Member.
- Justice of the Peace Commissioning Planning Committee, Western, Jamaica, Chairman.
- Women of Destiny, Director of Global Affairs.
- Book Industry Association of Jamaica, Director of Special Projects.
- National 2030 Agenda Oversight Committee, Committee Member.
- Governor General of Jamaica, Parish Chairman, I Believe Initiative Programme.
- International Literacy Association, Member.
Languages
English
Native or Bilingual
Timeline
Business Development Director
Sir Tech Jamaica
09.2022 - Current
Lecturer
Montego Bay Community College
05.2019 - 08.2022
Director Of Special Projects
Book Industry Association of Jamaica
02.2017 - 06.2018
Executive Corporate Trainer (temporary contract)
Ocean Cliff Hotel
08.2014 - 08.2020
Regional Service Manager
Caribbean Baptist Fellowship
08.2014 - 08.2020
Executive Managing Director
Jamaica Intensive Reading Clinic
03.2014 - 05.2019
Classroom Teacher and Department Supervisor
Reading Preparatory and High
09.2012 - 02.2014
Doctor of Business Administration - Business Administration
University Of The West Indies
MBA - Business Administration
University of Technology
Bachelor of Education (Hon) - Primary Education
Jamaica, College For Leadership And Theological Development
Diploma of Education - Reading Teacher Education
Shortwood Teachersʼ College
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