Santana Murray
Newport,NC
Summary
Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.
Overview
18
18
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Direst Support Specialist / DSP
Monarch
08.2022 - Current
- Provided detailed reports, all annotated in Therap. Support activities and outcomes, enabling strategic improvements in service delivery.
- Served as an advocate for clients during interactions with external providers or agencies ensuring fair treatment and access to necessary resources or accommodations.
- Actively listened to clients'' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
- Provided a safe and supportive environment IDD/ICF homes, closely monitoring client behaviors and intervening as necessary.
- Create goals and enhanced quality of life for clients through the implementation of engaging activities and social interactions.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Teacher/QP
RHA
09.2021 - 06.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Provided detailed reports, all annotated in Therap. Support activities and outcomes, enabling strategic improvements in service delivery.
- Collaborated with special education staff to design tailored accommodations for students with learning disabilities, facilitating their participation in mainstream classrooms successfully.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Planned daily activities to keep students engaged and on track with learning goals.
- Developed Individual Education Plans for students with special needs.
Logistics Management Specialist
Homeland Security Solutions, Inc.
05.2007 - 08.2020
- Provides critical support in the form of supportability analyses and design interface for aircraft weapons systems (MAXIMCO)
- Uses management, planning and maintenance systems to ensure that aircraft operate safely while simultaneously reducing costs incurred by the organization
- Uses LMI databases to process, store, and retrieve data as necessary to carry out supportability analyses
Lead Emergency Service Dispatch
07.2007 - 08.2015
- Answer all incoming calls
- Use knowledge and balanced judgment to determine the best plan for response and dispatch emergency response teams
- Handle routine calls including domestic disputes, domestic abuse, domestic violence, sexual assaults, child abuse, and child abductions, missing juveniles, suicides, threats of violence, workplace violence, stranger assaults, bullying, and animal abuse
Education
Master of Science - Business Administration And Management
Liberty University
Lynchburg, VA 09.2012 - 07.2016
Bachelor of Science - Business Administration / Applied Psychology
Liberty University
Lynchburg, VA 05.2008 - 06.2012
Skills
- Strong Listening and Interpreting Skills
- Relationship Builder
- Integrity and Confidentiality
- Non-judgmental
- Dependable
- Compassionate
- Positive Attitude
- Quick Learner
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Empathy and patience
- Activity planning
- Data collection
- Issue resolution and escalation
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- Recognized on a Command Level and by company CEO for Excellence above and beyond.
- Recognized by the Commanding Officer for providing lifesaving instructions during a 911 call.
Securityclearance
Active
Certification
- OSHA Certified
- CompTIA Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- Home Health Aide (HHA) Certification
Languages
Catalan
Full Professional
Timeline
Direst Support Specialist / DSP
Monarch
08.2022 - Current
Teacher/QP
RHA
09.2021 - 06.2024
Master of Science - Business Administration And Management
Liberty University
09.2012 - 07.2016
Bachelor of Science - Business Administration / Applied Psychology
Liberty University
05.2008 - 06.2012
Lead Emergency Service Dispatch
07.2007 - 08.2015
Logistics Management Specialist
Homeland Security Solutions, Inc.
05.2007 - 08.2020
- OSHA Certified
- CompTIA Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
Similar Profiles
Paul TabbPaul Tabb
Dishwasher at MonarchDishwasher at Monarch
Aminata KeitaAminata Keita
LPN at MonarchLPN at Monarch
Raul LumbiRaul Lumbi
Senior Account Executive at MonarchSenior Account Executive at Monarch