Santana Riggins
Conyers,Georgia
Summary
The purpose for wanting to become a Community Manager is simply because I love the fact that me and a team have the extraordinary opportunity of helping change families lives every day.
Overview
10
10
years of professional experience
Work History
ASSISTANT MANAGER
The Villages at Carver
Atlanta, Georgia
11.2023 - Current
- Collect and record all rent and maintain accurate and correct Accounts Receivable Report
- Handle resident complaints and problems and assist in monitoring the property's online reputation and surveys
- Maintain the community offices in an orderly and controlled manner such that a responsible and respectful attitude is reflected to visitors
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
Community Manager
Dominium Management Services
Lithonia, GA
2020.11 - 2022.07
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
COMPLIANCE PROCESSING COORDINATOR
Covington Crossing
Covington, Georgia
09.2019 - 06.2020
- Knowledgeable in Federal, State, and local laws and regulations as they relate to compliance
- Adhere to All Fair Housing laws and regulations
- Review and per-approve certification and re-certification files within 24 hours
- Demonstrate strong professionalism and integrity while representing Dominium
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
LEASING CONSULTANT
01.2015 - 01.2018
- Customer Service, Marketing, Audits, Providing tours and Sparkling units
- Responsible for new applications as well as re-certifications
Education
CRIMINAL JUSTICE -
BAUDER COLLEGE
03.2012
SALES AGENT-PROPERTY MANAGEMENT -
GEORGIA TRANING CENTER MLS SCHOOL 2
07.2008
Skills
- Strong Leadership and Organization skills
- Strong resident relation with solving problems
- Accounting
- Collection Budgeting
- YARDI experienced
- Section 8 and Section 42 experienced
- Sales monitoring
- Recruiting and interviewing
- Operations Management
- Staff Development
- Financial Management
- Microsoft Office expertise
References
REFERENCES UPON REQUEST
Timeline
ASSISTANT MANAGER
The Villages at Carver
11.2023 - Current
Community Manager
Dominium Management Services
2020.11 - 2022.07
COMPLIANCE PROCESSING COORDINATOR
Covington Crossing
09.2019 - 06.2020
LEASING CONSULTANT
01.2015 - 01.2018
CRIMINAL JUSTICE -
BAUDER COLLEGE
SALES AGENT-PROPERTY MANAGEMENT -
GEORGIA TRANING CENTER MLS SCHOOL 2