Summary
Overview
Work History
Education
Skills
Timeline
Generic

Santana Rowe

166 Red Bud Lane,LA

Summary

Dynamic professional with a proven track record in telemarketing and sales, notably at Bill and Ralphs. Excelled in upselling strategies and professional communication, achieving significant results through persuasive communication and technical skills. Demonstrated exceptional ability to handle objections and foster customer relationships, driving repeat business and surpassing targets.

Overview

6
6
years of professional experience

Work History

Telemarketing Executive

Bill and Ralphs
02.2023 - Current
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Made average of Number outbound and inbound calls per day.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.

Sales Associate

Dollar General
01.2021 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Waitress Trainee

Walk Ons
01.2019 - 01.2020
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

Accounting

Southern Arkansas University
Magnolia, AR

North Webster
Springhill, LA
05.2019

Skills

  • Professional communication
  • Product knowledge
  • Target achievement
  • Results-driven
  • Follow-up skills
  • Objection handling
  • Technical skills
  • Call monitoring
  • Upselling strategies
  • Performance analysis
  • Professional speaking
  • Persuasive communication

Timeline

Telemarketing Executive

Bill and Ralphs
02.2023 - Current

Sales Associate

Dollar General
01.2021 - 02.2023

Waitress Trainee

Walk Ons
01.2019 - 01.2020

Accounting

Southern Arkansas University

North Webster

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Santana Rowe