Summary
Overview
Work History
Education
Skills
Timeline
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SANTANA SENGSOUVANNA

Murfreesboro

Summary

Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Post Closing Associate

Windsor Mortgage
01.2024 - 01.2025
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key investors, facilitating effective communication across departments and teams.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Improved reporting accuracy, implementing new data management system.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Operations Manager

FedEx Ground
09.2020 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Reduced operational risks while organizing data to forecast performance trends.

Operation Administrator

FedEx Ground
09.2018 - 01.2020
  • Responsible for reporting and processing all damage packages.
  • Trained new admin on our new and existing processes and procedures.
  • Completing time sensitive projects there were assigned by management.
  • Accountable for having all packages coded correctly in the QA cage.
  • Communicating with contractors on cases where packages have special request.

Medical Scribe

Family Health Associates
06.2018 - 09.2018
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
  • Processed patient referrals and authorizations to enable smooth patient consultations.

Administrative Assistant

Eyesite by Howlin Vision, Sioux Falls
02.2016 - 02.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Diploma -

Roosevelt High School
Sioux Falls, South Dakota
05.2009

Associate of Applied Science - Business Adminstration

Southeast Technical Institute
Sioux Falls, SD
05-2027

Skills

  • Collaborative team management
  • Clear and concise communication
  • Customer engagement
  • Operational efficiency management
  • Schedule management
  • Engaged listening
  • Client relationship development
  • Expertise in product features and benefits

Timeline

Post Closing Associate

Windsor Mortgage
01.2024 - 01.2025

Operations Manager

FedEx Ground
09.2020 - 07.2023

Operation Administrator

FedEx Ground
09.2018 - 01.2020

Medical Scribe

Family Health Associates
06.2018 - 09.2018

Administrative Assistant

Eyesite by Howlin Vision, Sioux Falls
02.2016 - 02.2018

Diploma -

Roosevelt High School

Associate of Applied Science - Business Adminstration

Southeast Technical Institute

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