Summary
Overview
Work History
Education
Skills
Timeline
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Santana Storz

Port Charlotte,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Parts Sales Manager

AutoZone
07.2023 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.

Assistant Manager

Sonic Drive-in
08.2022 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Sarasota Military Academy
Sarasota, FL
05.2022

Skills

  • Operational Efficiency
  • Task Delegation
  • Sales Reporting
  • Ordering parts
  • Customer Service
  • Improving customer satisfaction
  • Customer Relations
  • POS systems operations

Timeline

Parts Sales Manager

AutoZone
07.2023 - Current

Assistant Manager

Sonic Drive-in
08.2022 - 07.2023

High School Diploma -

Sarasota Military Academy

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Santana Storz