Santana Stover
Greensboro,NC
Summary
Efficient and compassionate medical receptionist with over 3 years of experience providing exceptional patient care and administrative support in medical offices and urgent care centers. Proficient in managing front desk operations, including the use of various medical software like EMR systems. Skilled in multitasking, customer service, and effective communication. Demonstrates strong attention to detail and commitment to maintaining confidentiality while adhering to HIPAA regulations. Experienced in scheduling appointments, processing billing and payments, handling medical records, insurance verification, and delivering excellent customer service. Possesses strong computer skills and a keen eye for detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Live-in Caregiver
Griswold Home Health Care
11.2024 - Current
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
- Maintained confidentiality regarding sensitive personal information about clients at all times
Medical Receptionist/Front Desk
Carolina Priority Care
10.2022 - 12.2023
- Managed all front desk operations
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- Scheduling appointments and keep those appointments on time
- Assisting patients with completing necessary forms and documentation
- Processing billing and payments, using medical software, taking any payments to include co pays, deducible, or co ins
- Provided administrative support such as filing documents, scanning, records into EMR system
- Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Verified patient insurance information and collected co-pays and payments for services rendered
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
Medical Receptionist/Assistant
Center Pointe Urgent Care
09.2022 - 12.2023
- Managed all front desk operations
- Welcoming patients and visitors, answering the telephone and answering any inquiries
- To include multi-tasking
- Assisting patients with completing necessary forms and documentation
- Processing billing and payments, using medical software, taking any payments to include co pays, deducible, or co ins
- Provided administrative support such as filing, scanning, records into EMR system
- Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency
- Verified patient insurance information and collected co-pays and payments for services rendered
- Collaborated with medical billing department to resolve any issues related to insurance claims or billing discrepancies
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Kept all payments filed and secured with the billing department on spreadsheets
Education
GED -
Cadiz Adult Education
Cadiz, KY10-2011
Skills
- Multiple Windows Operations
- EMR systems
- Multitasking
- Flexibility
- Adaptability
- Administrative experience
- Medical Office Experience
- Teamwork
- Independence
- Clerical Experience
- Tolerance for repetitive work
- Fast-paced work environment
Certification
BLS Certification, 09/01/24, 09/01/26, Basic Life Saving: CPR and AED certified
Timeline
Live-in Caregiver
Griswold Home Health Care
11.2024 - Current
Medical Receptionist/Front Desk
Carolina Priority Care
10.2022 - 12.2023
Medical Receptionist/Assistant
Center Pointe Urgent Care
09.2022 - 12.2023
BLS Certification, 09/01/24, 09/01/26, Basic Life Saving: CPR and AED certified
GED -
Cadiz Adult Education
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