SANTANA SURERUS
Idaho Falls,ID
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Laboratory Manager
American Toxicology Inc.
05.2021 - 01.2024
- Developed strong relationships with external laboratories, coordinating the transfer of patient samples for specialized testing when needed.
- Ensured regulatory compliance by staying current with industry standards for urinalysis methods and reporting requirements from accreditation agencies.
- Maintained a safe, clean laboratory environment through diligent adherence to safety protocols and proper disposal of biohazardous materials.
- Assisted in the development of laboratory policies and procedures, ensuring consistency with industry best practices and compliance with relevant regulations.
- Reduced errors in test results by adhering to strict quality control procedures during sample preparation and analysis.
- Increased patient satisfaction by promptly addressing inquiries regarding their test results and explaining the significance of findings.
- Improved accuracy in test results, implementing meticulous documentation practices for all laboratory procedures.
- Assisted in training new hires, sharing expertise on key aspects of urinalysis procedures and instrumentation operation.
- Collaborated with healthcare providers to discuss abnormal urinalysis findings and recommend appropriate follow-up testing or treatment options.
- Streamlined lab workflow with effective time management, ensuring timely processing of patient samples.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Set up, maintained and verified sterility of lab equipment and tools.
- Documented and verified patient information using laboratory information system.
- Consulted with outside professionals and specialists about tests and testing results.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Server
Lincoln Court Assisted Living
01.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier
Maverik Adventure's First Stop
11.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Arts - CMA
Stevens-Henager College
Idaho Falls, ID05.2018
Skills
- Data Management
- Hazardous waste management
- Equipment management
- Employee Supervision
- Standard Operating Procedures
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Reliability and punctuality
- Store Opening and Closing
- Product Knowledge
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Phone Etiquette
- Conflict Resolution
- Customer Needs Assessment
- Order Processing
- Independent judgement
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Organization
- Goal-Driven
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Team Cooperation
- Inventory and Stocking
- Safe Food Handling
- Food Running
- High-volume dining
- Service prioritization
- Sales Techniques
- Table Bussing
- Relationship Management
- Allergy awareness
- Tableside Etiquette
- Guest Seating
- Table Setting
- Food Delivery
- Team Player
- Team Leadership
- High Energy and Stamina
- Cool Under Pressure
- Relationship Building
- Decision-Making
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Food handling
- Food and Beverage Service
- Staff Training
- Ability to Lift 30 Pounds
- Hospitality best practices
- Age Verification
Timeline
Laboratory Manager
American Toxicology Inc.
05.2021 - 01.2024
Cashier
Maverik Adventure's First Stop
11.2017 - 03.2018
Server
Lincoln Court Assisted Living
01.2017 - 06.2019
Associate of Arts - CMA
Stevens-Henager College
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