Santania Edwards
1026 Spivey Circle New Bern,NC
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Nitro Security Company
03.2020 - 03.2023
- Described product and service details to customers to provide information on benefits and advantages.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service
Wheelchair Assistance
06.2016 - 12.2017
- Described product and service details to customers to provide information on benefits and advantages.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
High school diploma - Acting
Edith Dalton James hight school
Kingston, WI06.2008
Skills
Security guard
Cooking
Restaurant
Customer service
Housekeeping
Cleaning
Certification
Security Guard, 12/01/17, Present
- Aviation Screening Proficiency Series Certificate – Transportation Security Administration.
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Child Development Associate (CDA) Certificate
- OSHA Certified
Additional Information
I love my job I give it a 100 I don't play with my job‼️‼️‼️
Timeline
Security Guard
Nitro Security Company
03.2020 - 03.2023
Customer Service
Wheelchair Assistance
06.2016 - 12.2017
High school diploma - Acting
Edith Dalton James hight school
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